Anisa Labossiere
Atlanta,Ga
Summary
A versatile professional offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Body Modification Specialist
Private Practice Setting
07.2022 - 01.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Sanitized, restocked, and organized operational rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed records management, including filing, organizing and scanning documents.
- Maintained a safe and clean environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Optometric Technician
VisionWorks
03.2020 - 01.2022
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
Walmart Fulfillment Center / Sortation Center
Walmart
04.2020 - 03.2021
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
- Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.
- Communicated proactively with team leads regarding potential bottlenecks or challenges in workflows, facilitating timely resolution of operational obstacles.
- Demonstrated strong attention to detail when handling customer returns or exchanges, ensuring accurate processing and swift resolution of issues to maintain high levels of client satisfaction.
Team Lead
Chick-Fil A
05.2018 - 02.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Education
Associate of Applied Science - Psychology
Georgia Military College
02.2022
Skills
- Microsoft Office
- Basic Computer Skills
- Transparency
- Motivated Approach
- Time Management
- Analytic Skills
- Cooperative Team Member
- Exceptional Interpersonal Skills
- Quick Learner
- Java
- Python
- C
- Customer Relations
- Documentation Management
- Expert Problem Solving
- Quality Assurance
- Supply Management
Certification
CPR/First Aid Certified
Bloodborne Pathogens
Timeline
Body Modification Specialist
Private Practice Setting
07.2022 - 01.2024
Walmart Fulfillment Center / Sortation Center
Walmart
04.2020 - 03.2021
Optometric Technician
VisionWorks
03.2020 - 01.2022
Team Lead
Chick-Fil A
05.2018 - 02.2019
Associate of Applied Science - Psychology
Georgia Military College