Anisa Pugh
New Britain
Summary
Proven track record at Amazon, enhancing fulfillment operations and supply chain efficiency through strategic problem-solving and cross-functional teamwork. Spearheaded initiatives that significantly increased throughput and accuracy, leveraging skills in inventory management and effective communication. Achieved notable improvements in customer satisfaction and operational safety, demonstrating adaptability and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
UPS Mail Innovations
07.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Fulfillment Problem Solver
Amazon
02.2021 - 03.2024
- Reduced fulfillment delays by proactively addressing inventory issues and coordinating with suppliers
- Spearheaded process improvements that led to increased throughput while maintaining a safe working environment for warehouse staff
- Implemented time-saving strategies that resulted in expedited order processing without sacrificing accuracy
- Collaborated with cross-functional teams to improve overall supply chain efficiency and meet business goals
- Maintained strict quality control standards, ensuring accurate shipments and reducing returns due to errors
- Assisted management in the development of new fulfillment policies, leading to increased efficiency and cost savings
- Developed strong relationships with key partners, facilitating effective communication and problem resolution
- Increased order accuracy by identifying and resolving discrepancies in customer orders
- Oversaw daily operations within the warehouse, ensuring timely completion of tasks and optimal resource allocation
- Conducted regular audits of inventory levels, preventing stockouts or overstock situations that could impact order fulfillment times
- Streamlined warehouse processes for faster order fulfillment and improved customer satisfaction
- Ensured compliance with all company policies and regulatory guidelines governing the handling of products throughout the fulfillment process
Bra Fit Expert
Victoria's Secret & PINK
12.2018 - 02.2021
- Contributed to store success through inventory management tasks such as receiving shipments, restocking shelves, and conducting regular audits
- Offered exceptional support to pregnant or nursing mothers by helping them find supportive bras designed specifically for their needs
- Maintained up-to-date knowledge on industry trends, new products, and fitting techniques to provide top-notch service to clients
- Consistently met or exceeded monthly sales targets by employing effective selling strategies tailored to each customer's unique needs
Education
Medical Assisting - undefined
Lincoln Technical Institute
New Britain, CTundefined
EC Goodwin Technical High School
New Britain, CT06.2018
Skills
- Cross-Functional Teamwork
- Warehouse Safety
- Loading and unloading
- Order Picking
- Shipping and receiving
- Product Packaging
- Hand-Eye Coordination
- Quality Control
- Stock replenishment
- Product Inspections
- Shipment Preparation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Material Handling
- Decision-Making
- Package labeling
- Warehouse Operations
- Materials Handling
- Inventory Monitoring and Management
- Safety Compliance
- Relationship Building
- Safety Procedures
- Customer Relations
Timeline
Manager
UPS Mail Innovations
07.2024 - 01.2025
Fulfillment Problem Solver
Amazon
02.2021 - 03.2024
Bra Fit Expert
Victoria's Secret & PINK
12.2018 - 02.2021
Medical Assisting - undefined
Lincoln Technical Institute
undefined
EC Goodwin Technical High School