Hi, I’m
Anisa Riley
Baltimore,MD
Summary
Accomplished Manager with in-depth experience, consistently rising through ranks. Well-versed in sales, customer service, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
16
years of professional experience
Work History
Papis Taco
Bartender
06.2024 - Current
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pratt Street Ale House
Bartender
04.2023 - 09.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Five And Dime Ale House
Bartender
06.2022 - 03.2023
Job overview
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Amazon
Manager's Assistant
10.2020 - 06.2022
Job overview
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Operated RF scanners to track merchandise and verify contents of containers.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Utilized Microsoft Suite to create and edit correspondence, documents and materials
Panera Bread
Assistant Manager
05.2019 - 09.2020
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Buffalo Wild Wings
Marketing Manager
08.2016 - 05.2019
Job overview
- Boosted brand awareness through internal and external marketing campaigns and programs.
- Participated in promotional activities and trade shows to market products and services.
- Maintained complete database of files, contacts and project materials.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
Logan's Roadhouse
Key Manager/Bartender Shift Manager
08.2008 - 07.2016
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Coastal Carolina Community CollegeJacksonville, NC
Associate of Arts from Business Administration
05.2014
Skills
- 20 years of customer service engagement
- Adherence to high customer service standards
- Excels in fast pace environments
- Expert in conflict resolution in stressful environments
- Maintain rapport with customers, managers and team members
- Hospitality Service Expertise
- Outstanding verbal communication skills and attention to detail
- Sales expertise
- Inter-department collaboration
- Administrative support
Timeline
Bartender
Papis Taco
06.2024 - Current
Bartender
Pratt Street Ale House
04.2023 - 09.2024
Bartender
Five And Dime Ale House
06.2022 - 03.2023
Manager's Assistant
Amazon
10.2020 - 06.2022
Assistant Manager
Panera Bread
05.2019 - 09.2020
Marketing Manager
Buffalo Wild Wings
08.2016 - 05.2019
Key Manager/Bartender Shift Manager
Logan's Roadhouse
08.2008 - 07.2016
Coastal Carolina Community College
Associate of Arts from Business Administration