Results-oriented management professional prepared to drive success in dynamic settings. Proven ability to lead teams to exceed operational goals while maintaining high standards. Known for adaptability and efficiency, and ensuring alignment with evolving objectives. Expertise in leadership.
Overview
8
8
years of professional experience
Work History
Task Force General Manager
BBL Hospitality
07.2022 - Current
Cover for General managers or properties in crisis
Spearheaded new facility openings working closely with construction project managers, and the Brand to ensure successful opening.
Audited performance in our portfolio of 26 hotels and restaurants
Manage renovations
Quality assurance and ensure property compliance with company and brand mandates.
Trained mid level and senior managers
Aided in overseeing both hotel and restaurant operations
Create and adhere to annual and monthly budgets
Expense Control and Revenue Generation
Implemented strategic initiatives to optimize guest satisfaction and loyalty programs.
Analyzed performance metrics to identify areas for process improvement and resource allocation.
Travel 100% of the time
General Manager
Visions Hotels
03.2019 - 06.2022
Oversaw daily operations, ensuring alignment with company goals and standards.
Developed and implemented strategic plans to enhance operational efficiency.
Analyzed performance metrics to identify areas for process improvement.
Managed budget allocations, optimizing resource utilization across departments.
Fostered a culture of continuous improvement through staff training initiatives.
Collaborated with senior leadership to align operational strategies with business objectives.
Monitored industry trends, adapting strategies to maintain competitive advantage.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Aided in Task Force efforts
Hotel Operations Manager
Rivers Casino & Resort Schenectady
06.2017 - 03.2019
Oversaw daily hotel, housekeeping, and valet operations, ensuring exceptional guest experiences and adherence to service standards.
Developed training programs for staff, improving service consistency and employee performance.
Analyzed guest feedback to identify areas for improvement, driving enhancements in service delivery.
Collaborated with department heads to execute promotional events, increasing overall hotel occupancy rates
Education
Higher Education - Hospitality Management - 3/4 Years Completed
Johnson & Wales University
Providence, RI
Skills
Event management
Emergency preparedness
Excellent verbal and written communication
Attention to detail
Problem-solving abilities
Reliability
Organizational skills
Team leadership
Active listening
Relationship & Team building
Task prioritization
Interpersonal skills
Analytical thinking
Conflict resolution
Recruitment and hiring
Timeline
Task Force General Manager
BBL Hospitality
07.2022 - Current
General Manager
Visions Hotels
03.2019 - 06.2022
Hotel Operations Manager
Rivers Casino & Resort Schenectady
06.2017 - 03.2019
Higher Education - Hospitality Management - 3/4 Years Completed
Johnson & Wales University
Leadership Institute; Class of 2020
Graduated from the Rensselaer County Chamber of Commerce Leadership Institute in 2020. The Leadership Institute is an accredited program that provides an opportunity for exceptional individuals to strengthen their skills through interactive discussions and critical analysis. Professionals from diverse backgrounds learn from senior level executives across many sectors resulting in a truly unique educational experience. The program integrates leadership skill building with valuable networking opportunities. As participants explore leadership styles, examine options and establish relationships, they gain the skills necessary to make a more valuable contribution to their employers.