Anisah Mohammed
East Orange,NJ
Summary
Results-oriented professional with a strong business acumen and proven success in academics. Detail-oriented and analytical, with a drive for success.
Overview
11
11
years of professional experience
Work History
Keyboarding Clerk II
Code Enforcement-Rent Control
East Orange, NJ
07.2023 - Current
- Advise on tenant and landlord safeguards under Rent Control & Conversion Chapter 218 in City of East Orange General Code
- Maintain meticulous organization of records and documents for optimal management.
- Responds effectively to OPRA requests by gathering pertinent data from files and records after reviewing them.
- Use effective communication skills to deescalate conflicts between constituents
- Ensuring compliance with regulatory requirements during internal auditing of Rent Registrations and Rental Increase Applications
- Answers phones in a courteous manner while providing excellent customer service.
- Provides administrative support such as scheduling appointments or meetings.
- Scans documents into digital formats ensuring accuracy of content.
- Support office clerical functions using word processing and other software, email and office machines.
Universal Banker I
Kearny Bank
Caldwell, NJ
03.2022 - 07.2023
- Supported branch operations through tasks such as reporting, audits, managing ATMs and coin machines, and supervising the main vault
- Accurately ordered cash/coin based on demand to ensure adequate inventory
- Effectively promoted the Bank's services by leveraging comprehensive product knowledge.
- Verified customer identity through driver's license or other forms of identification.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Researched account discrepancies or errors identified during audits or reviews.
Part Time Sales Manager
AutoZone
Bloomfield, NJ
11.2021 - 06.2023
- Maintained high level of store appearance and adhered to merchandising directives
- Ensured financial accuracy by following cash handling protocols on a regular basis while operating registers
- Managed store opening and closing operations
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored sales personnel to ensure success in their roles.
Intake Coordinator/Marketing
Chrill Care Inc.
Verona, NJ
04.2021 - 03.2022
- Managed and executed all clerical duties including filing, copying and faxing for effective documentation
- Ensured efficient processing of admissions paperwork through accurate and timely data entry.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provided information and resources to individuals, families, and groups seeking assistance.
Universal Banker
Investors Bank
Montclair, NJ
03.2020 - 04.2021
- Assisted with various administrative tasks associated with Subpoenas such as receiving, documenting, tracking, reporting, investigating, and responding.
- Ensured compliance with Code of Ethics and Anti-Money Laundering regulations as well as SAR policies, procedures and processes
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
Customer Service Associate Supervisor
Investors Bank
Verona, NJ
05.2016 - 03.2020
- Implemented needs-based selling tactics to build product interest and facilitate closed sales
- Proactively connected with customers to comprehend their entire financial necessities
- Provided actionable recommendations for customers to cater to their needs, utilizing in-person efforts and referrals
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
Student Law Intern
State of New York Supreme Court
Bronx, NY
04.2019 - 12.2019
- Assisted in trial, hearing, and deposition preparations
- Managed and organized case files efficiently
- Conducted extensive research and produced comprehensive memoranda
- Efficiently managed filing processes while providing support for office operations
- Provided support in drafting pleadings, motions, briefs, opinions and other legal documents.
Assistant Customer Service Supervisor
Investors Bank
Verona, NJ
11.2015 - 05.2016
- Ensured smooth transition of customers by identifying and meeting their needs, and referring them to the platform personnel for product and service recommendations.
- Provided comprehensive training to newly hired tellers in banking operations
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
Customer Service Associate I
Investors Bank
East Orange, NJ
01.2015 - 11.2015
- Efficiently oversaw customer complaints, inquiries, and referral leads between various Bank units
- Carries out additional responsibilities as required
- Provided information about products and services available to customers.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Associate II
Investors Bank
Cedar Grove, NJ
04.2013 - 01.2015
- Demonstrated expertise in ensuring optimal performance of ATMs through timely servicing and maintenance
- Performed daily proofing activities, investigating and resolving out of balance conditions for efficient reporting to supervisor.
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
Education
Bachelor of Science - Criminal Justice
Berkeley College
Newark, New Jersey05.2020
Associates Degree - Criminal Justice
Essex County College
Newark, New Jersey05.2012
Skills
- Expertise in Microsoft Office
- Excel Proficiency
- SDL Implementation Experience
- Knowledge of Fiserv Systems
- Salesforce CRM Expertise
Timeline
Keyboarding Clerk II
Code Enforcement-Rent Control
07.2023 - Current
Universal Banker I
Kearny Bank
03.2022 - 07.2023
Part Time Sales Manager
AutoZone
11.2021 - 06.2023
Intake Coordinator/Marketing
Chrill Care Inc.
04.2021 - 03.2022
Universal Banker
Investors Bank
03.2020 - 04.2021
Student Law Intern
State of New York Supreme Court
04.2019 - 12.2019
Customer Service Associate Supervisor
Investors Bank
05.2016 - 03.2020
Assistant Customer Service Supervisor
Investors Bank
11.2015 - 05.2016
Customer Service Associate I
Investors Bank
01.2015 - 11.2015
Customer Service Associate II
Investors Bank
04.2013 - 01.2015
Bachelor of Science - Criminal Justice
Berkeley College
Associates Degree - Criminal Justice
Essex County College
Similar Profiles
AIDEN SCENOAIDEN SCENO
Inspector at Springfield Township Code Enforcement DepartmentInspector at Springfield Township Code Enforcement Department
Channon WilliamsChannon Williams
Office Support Specialist II at Jefferson Parish Code,Compliance & EnforcementOffice Support Specialist II at Jefferson Parish Code,Compliance & Enforcement
Crystal GosselinCrystal Gosselin
ADMINISTRATIVE ASSISTANT at CODE ENFORCEMENT DEPARTMENT; CITY OF WATERVILLEADMINISTRATIVE ASSISTANT at CODE ENFORCEMENT DEPARTMENT; CITY OF WATERVILLE