Anisah Mohammed
East Orange,NJ
Summary
Results-oriented professional with a strong business acumen and proven success in academics. Detail-oriented and analytical, with a drive for success.
Overview
11
11
years of professional experience
Work History
Keyboarding Clerk II
Code Enforcement-Rent Control
East Orange , NJ
07.2023 - Current
- Advise on tenant and landlord safeguards under Rent Control & Conversion Chapter 218 in City of East Orange General Code
- Maintain meticulous organization of records and documents for optimal management.
- Responds effectively to OPRA requests by gathering pertinent data from files and records after reviewing them.
- Use effective communication skills to deescalate conflicts between constituents
- Ensuring compliance with regulatory requirements during internal auditing of Rent Registrations and Rental Increase Applications
- Answers phones in a courteous manner while providing excellent customer service.
- Provides administrative support such as scheduling appointments or meetings.
- Scans documents into digital formats ensuring accuracy of content.
- Support office clerical functions using word processing and other software, email and office machines.
Universal Banker I
Kearny Bank
Caldwell , NJ
03.2022 - 07.2023
- Supported branch operations through tasks such as reporting, audits, managing ATMs and coin machines, and supervising the main vault
- Accurately ordered cash/coin based on demand to ensure adequate inventory
- Effectively promoted the Bank's services by leveraging comprehensive product knowledge.
- Verified customer identity through driver's license or other forms of identification.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Researched account discrepancies or errors identified during audits or reviews.
Part Time Sales Manager
AutoZone
Bloomfield , NJ
11.2021 - 06.2023
- Maintained high level of store appearance and adhered to merchandising directives
- Ensured financial accuracy by following cash handling protocols on a regular basis while operating registers
- Managed store opening and closing operations
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored sales personnel to ensure success in their roles.
Intake Coordinator/Marketing
Chrill Care Inc.
Verona , NJ
04.2021 - 03.2022
- Managed and executed all clerical duties including filing, copying and faxing for effective documentation
- Ensured efficient processing of admissions paperwork through accurate and timely data entry.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provided information and resources to individuals, families, and groups seeking assistance.
Universal Banker
Investors Bank
Montclair , NJ
03.2020 - 04.2021
- Assisted with various administrative tasks associated with Subpoenas such as receiving, documenting, tracking, reporting, investigating, and responding.
- Ensured compliance with Code of Ethics and Anti-Money Laundering regulations as well as SAR policies, procedures and processes
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
Customer Service Associate Supervisor
Investors Bank
Verona , NJ
05.2016 - 03.2020
- Implemented needs-based selling tactics to build product interest and facilitate closed sales
- Proactively connected with customers to comprehend their entire financial necessities
- Provided actionable recommendations for customers to cater to their needs, utilizing in-person efforts and referrals
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
Student Law Intern
State of New York Supreme Court
Bronx , NY
04.2019 - 12.2019
- Assisted in trial, hearing, and deposition preparations
- Managed and organized case files efficiently
- Conducted extensive research and produced comprehensive memoranda
- Efficiently managed filing processes while providing support for office operations
- Provided support in drafting pleadings, motions, briefs, opinions and other legal documents.
Assistant Customer Service Supervisor
Investors Bank
Verona , NJ
11.2015 - 05.2016
- Ensured smooth transition of customers by identifying and meeting their needs, and referring them to the platform personnel for product and service recommendations.
- Provided comprehensive training to newly hired tellers in banking operations
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
Customer Service Associate I
Investors Bank
East Orange , NJ
01.2015 - 11.2015
- Efficiently oversaw customer complaints, inquiries, and referral leads between various Bank units
- Carries out additional responsibilities as required
- Provided information about products and services available to customers.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Associate II
Investors Bank
Cedar Grove , NJ
04.2013 - 01.2015
- Demonstrated expertise in ensuring optimal performance of ATMs through timely servicing and maintenance
- Performed daily proofing activities, investigating and resolving out of balance conditions for efficient reporting to supervisor.
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
Education
Bachelor of Science - Criminal Justice
Berkeley College
Newark, New Jersey05.2020
Associates Degree - Criminal Justice
Essex County College
Newark, New Jersey05.2012
Skills
- Expertise in Microsoft Office
- Excel Proficiency
- SDL Implementation Experience
- Knowledge of Fiserv Systems
- Salesforce CRM Expertise
Timeline
Keyboarding Clerk II
Code Enforcement-Rent Control
07.2023 - Current
Universal Banker I
Kearny Bank
03.2022 - 07.2023
Part Time Sales Manager
AutoZone
11.2021 - 06.2023
Intake Coordinator/Marketing
Chrill Care Inc.
04.2021 - 03.2022
Universal Banker
Investors Bank
03.2020 - 04.2021
Student Law Intern
State of New York Supreme Court
04.2019 - 12.2019
Customer Service Associate Supervisor
Investors Bank
05.2016 - 03.2020
Assistant Customer Service Supervisor
Investors Bank
11.2015 - 05.2016
Customer Service Associate I
Investors Bank
01.2015 - 11.2015
Customer Service Associate II
Investors Bank
04.2013 - 01.2015
Bachelor of Science - Criminal Justice
Berkeley College
Associates Degree - Criminal Justice
Essex County College
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