ANISCIA STEWART
Pigeon Forge,TN
Summary
Motivated and customer-focused professional with a passion for delivering exceptional service and educating clients on the value of products and services. Committed to exceeding performance targets while continuously improving through self-development and prior sales experiences. Dedicated to building strong customer relationships and converting every interaction into a positive outcome.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Dollywood Theme Park
05.2022 - Current
- Greet guests and provide information on ticket options and park amenities
- Operate point-of-sale systems to process ticket sales and payments
- Verify tickets and assist with guest entry using scanners and wristbands
- Resolve customer inquiries and ensure a smooth entry experience
- Maintain cleanliness and organization of the ticketing area
Customer Service Agent
Conduent Corporation
05.2019 - 02.2022
- Student and Library Assistant at Clarendon Parish Library since August 2018 – March 2019
- Sales Representative and Filing Clerk at Rapid True Value, Paisley Ave, May Pen (Summer Work)
- Customer service Agent at Xerox Corporation in Naggo Head, Portmore, St. Catherine (Oct 2016 to Feb 2017)
- Assistant at Clarendon Municipal Corporation (Summer Work)
Education
BBA - Marketing (BBA Marketing)
The University of Massachusetts Global
11-2027
Certificate of training - Fundamental Principles and Practices of Data Collection and Analysis Utilizing ICT
Caribbean Maritime University
03.2019
Merchandising level 2 - undefined
Royal College of Heart and Social Sciences
07.2016
Caribbean Examination Council (CXC) General - Social Studies III, English III, Mathematics II
Institute of Career Choice
07.2015
Food and Nutrition II, Home Economics Management II, Information Technology III
Old Harbour High School
07.2014
Skills
- Customer Service Excellence: Skilled in delivering friendly, solution-focused service in-person and over the phone; experienced in handling inquiries, resolving issues, and ensuring guest satisfaction
- Sales & Retail Operations: Knowledgeable in product promotion, upselling, merchandising, and operating POS systems; able to handle transactions accurately and efficiently
- Administrative Support: Proficient in filing, document management, and maintaining organized records; able to assist with scheduling and daily office operations
- Technical Proficiency: Experienced with Microsoft Office Suite (Word, Excel, Outlook), data entry systems, and ticketing software; trained in ICT for data collection and analysis
- Communication & Interpersonal Skills: Strong verbal and written communication; personable and able to connect with diverse groups in fast-paced environments
- Teamwork & Adaptability: Collaborative team player with a flexible attitude; able to learn quickly and adapt to new tools, tasks, and procedures
Accomplishments
- Certificate of Training in Fundamental Principles and Practices of Data Collection and Analysis Utilizing ICT — Caribbean Maritime University (March 2018 – March 2019)
- Merchandising Level 2 Certificate — Royal College of Heart and Social Sciences (Sept 2016 – July 2016)
- Caribbean Examination Council (CXC) General Certificates (Social Studies III, English III, Mathematics II) — Institute of Career Choice (Sept 2015 – July 2015)
- Food and Nutrition II, Home Economics Management II, Information Technology III — Old Harbour High School (Sept 2009 – July 2014)
- Optimum Customer Service Participation Certificate (Pending)
Certification
- Certificate of Training in Fundamental Principles and Practices of Data Collection and Analysis Utilizing ICT — Caribbean Maritime University (March 2018 – March 2019)
- Merchandising Level 2 Certificate — Royal College of Heart and Social Sciences (Sept 2016 – July 2016)
- Caribbean Examination Council (CXC) General Certificates (Social Studies III, English III, Mathematics II) — Institute of Career Choice (Sept 2015 – July 2015)
- Food and Nutrition II, Home Economics Management II, Information Technology III — Old Harbour High School (Sept 2009 – July 2014)
- Optimum Customer Service Participation Certificate (Pending)
Languages
English
Professional Working
Timeline
Guest Service Representative
Dollywood Theme Park
05.2022 - Current
Customer Service Agent
Conduent Corporation
05.2019 - 02.2022
Certificate of training - Fundamental Principles and Practices of Data Collection and Analysis Utilizing ICT
Caribbean Maritime University
Merchandising level 2 - undefined
Royal College of Heart and Social Sciences
Caribbean Examination Council (CXC) General - Social Studies III, English III, Mathematics II
Institute of Career Choice
Food and Nutrition II, Home Economics Management II, Information Technology III
Old Harbour High School
BBA - Marketing (BBA Marketing)
The University of Massachusetts Global
Hobbies and Interests
Netball, Technology Reading & Praying
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