Anise Lunsford
Chandler,AZ
Summary
Dynamic and reliable professional with a proven track record of exceeding delivery and customer support expectations at Amazon and Optum Virtual Care. Expert in navigating Phoenix streets to ensure timely deliveries and adept at resolving customer issues with a professional demeanor. Skilled in project support and problem-solving, consistently achieving high customer satisfaction rates.
Overview
10
10
years of professional experience
Work History
Call Center Operator
Chase Apple Rewards
Phoenix, AZ
10.2024 - Current
- Submitting fraud claims/disputes
- Investigating lost/stolen orders
- Creating tickets as needed
- Cancelling orders/Providing order status’
- Documented calls for customer relations audits
- Provided technical assistance and online banking support
- Updated customer accounts and provided friendly customer service
- Call routing
- Assisted with order placement
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Utilized software Zendesk to log interactions with customers.
Contractor
Amazon
Phoenix
09.2022 - Current
- Picking up packages from Amazon delivery stations or local retail
- Multiple delivery stops/50-100 daily
- Met deadlines for deliveries
- Completed on-time deliveries by choosing best and most efficient routes
- Verified daily deliveries against shipping instructions before delivering to customers
Independent Courier
Crossroads
Phoenix
05.2022 - 09.2022
- Loading & Unloading items for delivery
- Work Independently
- Payment collections
- Highly responsible and reliable
- Familiarity w/local streets, neighborhoods and routes
- Multiple delivery stops/30-50 daily
- Met deadlines for deliveries
- Distributing packages/legal confidential documents
- Scanned items with handheld for deliveries/pick-ups
- Sorted packages/Delivered invoices & picked up returns
Call Center Operator
Bank of America/Fiserv
Phoenix
09.2020 - 12.2021
- Alerted customers about fraudulent activity and investigated these claims by contacting billers/financial institutions and merchants
- Submitting fraud claims/disputes
- Documented calls for customer relations audits
- Provided technical assistance and online banking support
- Bill Pay support /ACH Payments/Bank transfers/Zelle
- Submitted customer complaints & feedback to improve customer service relations
- Updated customer accounts and provided friendly customer service
- Call routing
- Familiarity with banking procedures
Parking Event/Supervisor
SP+ Parking
Tempe
11.2018 - 04.2020
- Coordinated with local businesses to provide parking validations for large scale events
- Entered in data to process various payments
- Courier - Delivery driver - Picked up and delivered company materials/packages
- Filed away daily reports and bank deposits for EOD operations
- Maintained and fixed parking machines when issues occurred
- Provided parking for local businesses & residents during peak hours
- Valet parking attendant for hosted events/fundraisers
Help Desk Specialist/Customer Service Rep
SP+ Parking
Nashville
10.2014 - 11.2018
- Assisted clients/employees w/ mobile device and account setup for efficient usage
- Documented and generated reports of common errors and ongoing occurrences
- Working ticketing systems
- Processed incoming & outgoing documents and files
- Provided excellent and fulfilling customer service to clients
- Provided Remote desktop support
- Password resets/AD Directory
- Printer setup
- Set up new employee access
- Troubleshoot common PC issues/errors
- Assisting Customers with locating parking
Customer Support/Seasonal
Optum Virtual Care
Phoenix
12.2021
- Provided end user technical Support for Virtual Care visits
- Technical Chat Support
- Working ticketing systems for incoming tickets
- Inbound/outbound calls to resolve customer errors
- Assisting Pharmacist w/RX concerns
- Directing patients to proper departments regarding billing inquiries
- Escalating unresolved tickets
- Submitted customer Complaints
- Data Entry
- Registered patients for Telehealth visits
- Tech Support for staff/ Troubleshooting technical issues when attending virtual visits
Education
High School Diploma -
DeVry University
Phoenix, AZ09-2025
High School Diploma -
Mountain Pointe
Phx, Az05.2018
Skills
- Project Support
- Problem-Solving
- Professional Demeanor
- Schedule Management
- Conflict resolution
- Adaptability and flexibility
- Task delegation
- Customer service
- Time management
References
References available upon request.
Timeline
Call Center Operator
Chase Apple Rewards
10.2024 - Current
Contractor
Amazon
09.2022 - Current
Independent Courier
Crossroads
05.2022 - 09.2022
Customer Support/Seasonal
Optum Virtual Care
12.2021
Call Center Operator
Bank of America/Fiserv
09.2020 - 12.2021
Parking Event/Supervisor
SP+ Parking
11.2018 - 04.2020
Help Desk Specialist/Customer Service Rep
SP+ Parking
10.2014 - 11.2018
High School Diploma -
DeVry University
High School Diploma -
Mountain Pointe
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