Anish Mishra
Tacoma,WA
Summary
Results-driven Product Manager with expertise in product strategy, stakeholder engagement, and data analysis. Proven ability to enhance user experience and drive product lifecycle management, leading cross-functional teams to achieve business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager
Skechers
06.2024 - Current
- Defined product vision and strategy by leading cross-functional teams.
- Developed product roadmaps to align with business objectives.
- Collaborated with engineering to prioritize feature development and timelines.
- Managed product lifecycle from conception through launch and post-launch phases.
- Analyzed user feedback to enhance features and elevate user experience.
- Facilitated stakeholder meetings to gather requirements and provide project updates.
- Engaged customers through interviews to clarify product vision and features.
- Implemented cost reduction strategies to maximize profitability throughout development.
Sr. BUSINESS SYSTEM ANALYST
Skechers USA
12.2017 - Current
- Utilized project and issue tracking software such as Footprints and Jira to create, manage and quantify new projects, enhancements and bugs identified in the company’s data entering and storing software.
- Analyzed enhancements and bugs submitted by stakeholders and devised solutions.
- Submitted issue ticket with the solution to the programmers.
- Tested scenarios in UAT environment to verify solutions met business requirements. Approved testing in UAT and requested install in live environments.
- Utilized collaboration tools such as Frontapp and Slack to improve communication between departments and increase productivity.
- Implemented computer system requirements by defining and analyzing systems solutions per business objectives.
- Interacted directly with stakeholders to gather business needs, input and output requirements and evaluate processes and procedures.
- Created workflows, process maps and summaries to document processes, procedures and possible solutions.
- Managed, administered and updated workflows according to business requirements.
- Identified opportunities for improving business processes through systems and/or non-system changes.
- Presented solutions and viable alternatives to management for final approval.
- Wrote detailed technical systems specifications for use by computer programmers to modify, enhance or fix the systems.
- Validated results by quality assurance testing and the coordination of user-acceptance testing.
- Created Alteryx workflows for complex analysis and automation of routine tasks.
- Trained end users and wrote instruction manuals on how to utilize systems, reports and queries per business requirement.
- Analyzed complex models in Aqua, Excel and Access using pivot tables and formulas.
- Analyzed and wrote queries for data extraction using SQL and VBA.
- Created reports and pulled data for ad hoc analysis from Alteryx reporting tool, MS Access and various systems.
- Analyzed complex business problems and assessed how automated systems can be implemented to solve them.
- Provided user testing for various system malfunctions and enhancements.
- Data cleansing by detecting and correcting inaccurate data in the system and database.
- Ran mass updates to update data after implementing system updates.
- Wrote procedures for training purposes.
- Provided reference by writing documentation.
- Wrote system change/enhancement/bug resolution request proposals and requests.
BUSINESS SYSTEMS ANALYST
Robert Half Contractor working at Skechers
05.2017 - 12.2017
- Worked on multiple projects as project manager to ensure successful completion and implementation of the projects.
- Worked as product manager of two applications and ensured the application grow as required by the business needs.
- Analyzed complex business problems and assessed how implementing automated systems can resolve it.
- Identified opportunities for improving business processes through systems and/or non-system changes.
- Utilized project and issue tracking software such as Footprints and Jira to create, manage and quantify new projects, enhancements and bugs identified in the company’s data entering and storing software.
- Analyzed enhancements and bugs submitted by stakeholders and devised solutions.
- Submitted issue ticket with the solution to the programmers.
- Tested scenarios in UAT environment to verify solutions met business requirements. Approved testing in UAT and requested install in live environments.
- Provided user testing for various system malfunctions and enhancements to make sure business requirements are met.
- Ran mass updates to update data after implementing system updates.
- Wrote procedures for training purposes.
- Provided reference by writing documentation.
MEDICAL REVIEW ANALYST
Noridian Healthcare Solutions
07.2015 - 02.2017
- Developed and maintained statistical reports using client based Business Objects, ServiceNow and OnBase systems to understand claims processing error rate and inconsistencies in Medicare/Medicaid billing.
- Conducted data analysis of reports to determine edits and program effectiveness and acts as the medical review liaison during times of audit activities.
- Reviewed and analyzes analytics to determine high risk services or providers.
- Maintained medical review audits in ServiceNow by review type, review volume and review period.
- Initiated multiple edits/audits to determine effectiveness, including appeals data.
- Ensure timely and efficient handling of written and telephone providers inquiries related to claims coding guidelines reimbursement.
- Coordinate updates, activities, reporting, and maintenance for the Medical Review Quality Improvement Program (QIP).
- Developed and completed medical review reports and trend analysis reports due to CMS on timely basis and accurately.
- Submitted appropriate System Action Memos (SAMs) and case management activities.
- Trained medical review staff on case management activities.
- Coordinated weekly to quarterly meetings with management and applicable RN's to review medical review edits for effectiveness.
- Collaborated with ZPIC and Data staff Review of CMS Program Integrity Manual (PIM), IOM Renewals, and CMS.
- Assisted in internal and external audit to maintain quality of the medical reviews per standards provided by CMS.
- Reviewed CMS Program Integrity Manual (PIM), IOM Renewals, and CMS Change Requests periodically to ensure MRB staff are meeting the CMS requirements.
- Implemented excellent communication skills.
CUSTOMER SERVICE REPRESENTATIVE
Noridian Healthcare Solutions
11.2014 - 07.2015
- Assist providers with the EDI enrollment process using different web applications, such as Connect, MCS and OnBase.
- Researched rejected claims and provide rejections reasons according to the business requirements.
- Responded to inquiries in a professional, timely and accurate manner.
- Provided support to patients by educating them on registration and admission procedures.
- Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.
- Reduced patient billing concerns, assisted with charity applications and initiated patient dispute resolution and escalated as necessary.
NSC ONBASE TESTING SPECIAL PROJECT
Noridian Healthcare Solutions
03.2015 - 04.2015
- Collaborated with Provider Enrollment Business team.
- Helped analyse and test new data processing system in UAT environment which handles electronic data interchange (EDI) of new stakeholders.
- Completed two rounds of testing of the 400 test cases assigned.
- Reported errors when performing the test cases in a timely and effective.
- Presented daily completion report and total completion percentage to the project team.
CUSTOMER SERVICE REPRESENTATIVE 3
Wells Fargo
07.2013 - 10.2014
- Utilized multiple Linux based and web based systems efficiently and effectively to research and provide product and account information.
- Provided demand deposit account and other banking product policies and procedures to bankers and locations according to the business requirements.
- Provided excellent customer service by conveying company policies and procedures to the team members to meet the company’s compliance policy.
- Implemented excellent and professional communication skills.
PLATINUM LEVEL CUSTOMER CARE PROFESSIONAL
RTS
10.2010 - 02.2013
- Prioritized projects according to their importance and handle them accordingly.
- Utilized ServiceNow system to enter issues reported by stakeholders, review and resolve the issues.
- Developed excellent communication skills addressing customers’ inquiries.
- Verified appointments and assured that emergent cases were handled in a prompt manner.
- Aptitude in systems like PeopleSoft, ProComm, Service Now and Linux based programs.
Education
Masters in Business Administration - Project Management
University of Mary
Fargo, ND04.2017
Bachelors of Science - Finance
Minnesota State University Moorhead
Moorhead, MN05.2013
Skills
- Product strategy and lifecycle management
- User experience analysis
- Agile methodologies and roadmapping
- Business process improvement
- Stakeholder engagement and communication
- Data analysis and critical thinking
- Cross-functional collaboration and leadership
- Requirement gathering and building
- Problem solving and prioritization
- Effective communication and teamwork
- Project planning and rollout coordination
- User feedback collection and validation
- Negotiation and vendor management
- Financial management and business administration
Research
- Internship with Mark Anderson, CFA - CEO of BlackRidge Financial, Summer 2012, Developed Stress Test Analysis program in Excel to analyse the company’s stress test., Prepared Subscription Agreements and Bond Papers for the investors., Analysed the compliance of the bank with Community Reinvestment Act., Analysed Random Walk Theory with data from 100+ banks.
- CFA Institute Research Challenge, Spring 2013, Prepared a Stock Analysis Report of Polaris Industries addressing buy/sell of its shares., Evaluated the company’s business strategies, financial structure, marketing strategies, business model and common share responsiveness to the market., Utilized complex financial and accounting formulas in excel to derive the growth rate and the sales forecast.
Certification
- PMP
- CSPO
- CSM
- PSM
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Hindi
Professional
Timeline
Product Manager
Skechers
06.2024 - Current
Sr. BUSINESS SYSTEM ANALYST
Skechers USA
12.2017 - Current
BUSINESS SYSTEMS ANALYST
Robert Half Contractor working at Skechers
05.2017 - 12.2017
MEDICAL REVIEW ANALYST
Noridian Healthcare Solutions
07.2015 - 02.2017
NSC ONBASE TESTING SPECIAL PROJECT
Noridian Healthcare Solutions
03.2015 - 04.2015
CUSTOMER SERVICE REPRESENTATIVE
Noridian Healthcare Solutions
11.2014 - 07.2015
CUSTOMER SERVICE REPRESENTATIVE 3
Wells Fargo
07.2013 - 10.2014
PLATINUM LEVEL CUSTOMER CARE PROFESSIONAL
RTS
10.2010 - 02.2013
Masters in Business Administration - Project Management
University of Mary
Bachelors of Science - Finance
Minnesota State University Moorhead