Anisha Armontrout
Rogers,AR
Summary
Driven by a results-focused approach, I leveraged teamwork and self-motivation at Northwest Medical Plaza At Sugar Creek to spearhead quality improvement initiatives, significantly enhancing patient satisfaction. My blend of professionalism and teaching abilities, coupled with expertise in managing sensitive information and resolving customer complaints, consistently boosts client loyalty and operational efficiency.
Overview
12
12
years of professional experience
Work History
Medical Registrar/ Registered Medical Assistant
Northwest Medical Plaza At Sugar Creek
09.2021 - 06.2022
- Spearheaded quality improvement initiatives within the clinical setting, leading to enhanced patient satisfaction scores.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Expedited communication between healthcare providers through diligent record-keeping practices and concise written summaries of each case''s progressions.
Customer Service Representative/Senior Accounting Assistant
Bud Anderson Heating & Cooling
10.2017 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Mister Sparky Electric
05.2016 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Property and Casualty Insurance Agent
Mcghee Insurance Agency
10.2010 - 04.2013
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
Education
High School Diploma -
Calvary Baptist Christian Academy
Urbana, IL05.1993
Skills
- Teamwork and Cooperation
- Teaching and mentoring abilities
- Self-motivation and discipline
- Professionalism and Integrity
Timeline
Medical Registrar/ Registered Medical Assistant
Northwest Medical Plaza At Sugar Creek
09.2021 - 06.2022
Customer Service Representative/Senior Accounting Assistant
Bud Anderson Heating & Cooling
10.2017 - 12.2019
Customer Service Representative
Mister Sparky Electric
05.2016 - 10.2017
Property and Casualty Insurance Agent
Mcghee Insurance Agency
10.2010 - 04.2013
High School Diploma -
Calvary Baptist Christian Academy
Similar Profiles
Naya DavisNaya Davis
Instructional Assistant / Student Support at Sugar Creek Charter SchoolInstructional Assistant / Student Support at Sugar Creek Charter School
Dina MarquezDina Marquez
Line Leader at Sugar Creek Packing Co.Line Leader at Sugar Creek Packing Co.
Danae ScothernDanae Scothern
2nd Year Electrical Apprentice at Wilmar Sugar Plane Creek Mill2nd Year Electrical Apprentice at Wilmar Sugar Plane Creek Mill
Emersen MooreEmersen Moore
Special Education Teacher at Rogers Public SchoolsSpecial Education Teacher at Rogers Public Schools
Keegan JacksonKeegan Jackson
Key Carrier at TJX Companies, MarshallsKey Carrier at TJX Companies, Marshalls