Anisha Brown
Security officer/concierge
Philadelphia,PA
Summary
Experienced professional focused on meeting or exceeding objectives seeking Flight Attendant position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
16
16
years of professional experience
Work History
Security Officer/Concierge Supervisor
Securitas Security Services USA
Lansdale, PA
07.2020 - Current
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported suspicious activities and persons to law enforcement.
- Secured 87 doors in office and main building
Pharmacy Technician
CVS Pharmacy
Broomall, PA
01.2012 - 01.2019
- Focus on customer service and prescription order processing
- Problem resolution and inventory management
- Ensure that right customer receives right prescription every time., Responsible for labeling prescription bottles and packages for distribution
- Assembled comfort kits/packages
- Performed data entry duties
- Hands Countable
- Tote Packing.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Recruited, trained and guided new pharmacy technicians, improving overall performance 100%
- Supervised 2 pharmacy technicians and coordinated day-to-day assignments
Security Officer /Concierge
Allied Universal Security Systems
Philadelphia, PA
01.2003 - 01.2010
- Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property
- Communicate security status, updates, and actual or potential problems, using established protocols
- Train subordinate security professionals or other organization members in security rules and procedures
- Direct or participate in emergency management and contingency planning
- Conduct physical examinations of property to ensure compliance with security policies and regulations
- Uber uber driver
- Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations
- Collect delivery instructions from appropriate sources, verifying instructions and routes
- Secure cargo for transport, using ropes, blocks, chain, binders, or covers
- Obtain receipts or signatures for delivered goods and collect payment for services when required
- Follow appropriate safety procedures for transporting dangerous goods.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Secured 80 doors in office and main building
Education
High School Diploma - general, dies
Crooked Places Made Straight Christian Academy
2617 Washington Ave06.2009
Associate of Arts - Phamary
Kaplan University Career Instutie
1001 Broomall Pa09.2012
Diploma -
Kaplan Career Institute
Charlestown, MA09.2011
Skills
- Public Safety and Security Customer and Personal Service
- Critical Thinking Speaking
- Active Listening Writing
- Monitoring Personnel and Human Resources
- Coordination Computers and Electronics
- Communications and Media Transportation
- Team Player
- Security Regulation Enforcement
- CPR Certified
- Premises Patrols
- Foot and Vehicle Patrol
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Achieved awards by completing Task with accuracy and efficiency.
- Documented and resolved Issues which led to Positive Results.
customer service skills
I am a very well spoken person that pay attention to detail always willing to help and love helping others i have a great personality and i am very patient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware.
Henry Miller
Timeline
Security Officer/Concierge Supervisor
Securitas Security Services USA
07.2020 - Current
Pharmacy Technician
CVS Pharmacy
01.2012 - 01.2019
Security Officer /Concierge
Allied Universal Security Systems
01.2003 - 01.2010
High School Diploma - general, dies
Crooked Places Made Straight Christian Academy
Associate of Arts - Phamary
Kaplan University Career Instutie
Diploma -
Kaplan Career Institute
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