Anisha Brown
Richmond Heights,OH
Summary
Driven professional with a proven track record at Amazon Warehouse, adept in warehouse safety and stock organization. Excelled in high-pressure environments, demonstrating exceptional customer service and teamwork. Skilled in Microsoft Office and multilingual proficiency, consistently delivering quality and efficiency, enhancing customer satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Amazon Warehouse
07.2020 - Current
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Inspected items for any damages and reported discrepancies to supervisor.
- Maintained clean and organized workspaces to uphold safety standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed daily orders with expert picking and packing of shipments.
Front Desk Associate
Westin Hotel
04.2017 - 07.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
CNA
Villa Camillus
08.2016 - 04.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Housekeeper
Homewood Suites
02.2013 - 06.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper
Double Tree Hotel By Hilton
09.2011 - 08.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
Certificate - Medical Records Administration
University of Phoenix
Phoenix, AZ03.2025
High School Diploma -
Garfield Heights High School
Garfield Heights, OH06.2010
Skills
- Microsoft Office
- Professional Appearance
- Reservation Management
- Multilingual Proficiency
- Warehouse Safety
- Shipping and receiving
- Stock organization
- Product Packaging
- Customer Service
- Patient Care
- Compassion and Empathy
- HIPAA Compliance
- Teamwork and Collaboration
Timeline
Fulfillment Associate
Amazon Warehouse
07.2020 - Current
Front Desk Associate
Westin Hotel
04.2017 - 07.2020
CNA
Villa Camillus
08.2016 - 04.2017
Housekeeper
Homewood Suites
02.2013 - 06.2016
Housekeeper
Double Tree Hotel By Hilton
09.2011 - 08.2013
Certificate - Medical Records Administration
University of Phoenix
High School Diploma -
Garfield Heights High School
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