Anisha Charles
Brooklyn,MD
Summary
Experienced with managing patient and customer interactions. Implementing administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient, customer and employee satisfaction. Knowledge of healthcare, sales protocols and administrative procedures ensures smooth effective operations.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Anne Arundel Dermatology Association
01.2020 - 01.2026
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Facilitated communication between patients and healthcare providers, improving proper patient care.
- Verified Insurance and eligibility of coverage for patients.
Team Lead
The Children's Place
01.2015 - 12.2019
- Led team to achieve operational goals.
- Led team to practice the best customer service.
- Implementing proper end of day money handling and closing of store.
- Analyzed sales data every work shift.
Sales Associate
Timberland
12.2013 - 01.2016
- Assisted customers on the sales floor and with company products.
- Maintained and organized inventory.
- Processed transactions.
- Worked together with team members to achieve daily sales targets and promote store initiatives.
Education
High School Diploma -
Glen Burnie Senior High School
Glen Burnie, MDSkills
- Customer service
- HIPAA compliance
- Team leadership
- Friendly and outgoing
- Data entry proficiency
- Conflict resolution
- Money handling
Timeline
Patient Service Representative
Anne Arundel Dermatology Association
01.2020 - 01.2026
Team Lead
The Children's Place
01.2015 - 12.2019
Sales Associate
Timberland
12.2013 - 01.2016
High School Diploma -
Glen Burnie Senior High School