Summary
Overview
Work History
Education
Skills
Additional Information - Computer Skills
Accomplishments
References
Timeline
Generic

Anisha Hountonji

Houston,TX

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

13
13
years of professional experience

Work History

Senior General Manager

Lucid Private Offices
Houston , Texas
10.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction levels.
  • Provided leadership during times of organizational change or crisis situations.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Developed marketing plans to promote new product launches.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed sales data in order to identify areas of growth or decline for various products or services.
  • Negotiated contracts with vendors and suppliers in order to reduce operating costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored industry trends to ensure competitive positioning of the company's products and services.
  • Maintained open communication channels between all teams within the organization.
  • Formed and sustained strategic relationships with clients.
  • Conducted weekly meetings with department heads to review progress against objectives.

Assistant Property Manager

Royal American Management, Inc.
Houston, TX
01.2023 - 10.2023
  • Assisted property manager in leasing and marketing activities.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Prepared monthly financial reports for review by the property manager.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Ensured compliance with all applicable laws related to fair housing practices.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.

Lead Reservationist

Waldorf Astoria Beverly Hills
Beverly Hills, CA
08.2021 - 11.2022
  • Provided exceptional customer service to guests seeking room reservations.
  • Created and maintained accurate database of reservation information.
  • Developed strategies for increasing occupancy levels and optimizing revenue potential.
  • Responded promptly to guest inquiries, complaints, and requests in a professional manner.
  • Maintained up-to-date knowledge of hotel services, facilities, rates, discounts, local attractions.
  • Assisted customers in making reservations over the phone and online.
  • Provided customer service to ensure guest satisfaction.
  • Updated reservation records, availability, rates and other data into computer system.
  • Ensured accuracy of all customer information entered into the system.
  • Answered guests' questions regarding local attractions and directions.
  • Resolved customer complaints in a professional manner.
  • Promoted additional services such as restaurant reservations or spa treatments to guests.
  • Managed cancellations and changes in existing reservations.

Reservationist

Osteria Mozza/Chi Spacca/Pizzeria Mozz
Los Angeles, CA
05.2021 - 08.2021
  • Answering high volume phones call, Email correspondence, Printing high volume emails, Editing documents on Indesign, Managing reservations
  • Assisted customers in making reservations over the phone and online.
  • Provided customer service to ensure guest satisfaction.
  • Updated reservation records, availability, rates and other data into computer system.
  • Ensured accuracy of all customer information entered into the system.
  • Processed payments for room reservations and other services.
  • Answered guests' questions regarding local attractions and directions.
  • Resolved customer complaints in a professional manner.
  • Maintained a friendly environment to encourage repeat business from customers.
  • Promoted additional services such as restaurant reservations or spa treatments to guests.
  • Prepared daily reports on occupancy, arrivals and departures of guests.
  • Provided assistance to front desk staff during peak times or when needed.
  • Performed administrative tasks such as filing documents related to reservations.

Reservationist

Gwen Specialty Butcher Shop & Restaurant/ Maude
Los Angeles, CA
10.2018 - 08.2020
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Built and maintained productive relationships with employees.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Took reservations from patrons by phone or online.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Utilized software programs such as Microsoft Office, Adobe Acrobat, and Access to manage indexes.
  • Collaborated with other departments within the organization to determine appropriate indexing requirements for various types of documents.

Front Desk/Hostess/ Server/Corporate Trainer

Dave and Buster's
Multiple, USA/Canada
08.2014 - 10.2018
  • The front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming
  • The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences
  • Servers ensure that patrons have an enjoyable dining experience by providing quality customer service
  • Servers work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
  • Developed and implemented training programs to improve employee performance.
  • Conducted needs assessments to identify skill gaps in the workforce.
  • Provided individual coaching sessions for employees who needed additional support with their job duties.
  • Organized and facilitated team-building activities to build a cohesive work environment.
  • Collaborated with subject matter experts to ensure accuracy of content within course materials.
  • Researched industry trends and best practices in corporate learning and development.
  • Provided post-training follow-up support such as answering questions or providing additional resources.
  • Verified reservations and wait times with customers.
  • Greeted guests warmly upon arrival, seating them promptly.

Unit Secretary

Berkeley East Hospital
Santa Monica, CA
06.2013 - 02.2016
  • Hospital unit secretaries handle most of the non-medical administrative tasks in medical facilities
  • They greet patients and ask them to fill out the necessary forms
  • Hospital unit secretaries also organize and file medical information and operate office machines such as faxes and copiers
  • They may meet frequently with medical staff to process their correspondence, type their reports and produce their presentations
  • Because they deal with sensitive medical information, secretaries must practice strict procedures on safeguarding the confidentiality of data
  • As with other administrative staff, secretaries perform much of their work with computer hardware and software
  • As well as other medical office duties.

CNAs Assist Patients

Burbank Healthcare & Rehab
Burbank, CA
06.2013 - 04.2014
  • CNAs assist patients with activities such as dressing, feeding, personal hygiene, transferring to and from bed or wheelchairs, and rehabilitative exercises

CNAs assist patients

Methodist Hospital
Houston, TX
12.2011 - 01.2013
  • CNAs help care for individuals who are elderly, ill, or simply unable to perform the activities of daily living on their own
  • CNAs assist patients with activities such as dressing, feeding, personal hygiene, transferring to and from bed or wheelchairs, and rehabilitative exercises
  • Some CNAs even accompany patients on visits to the doctor or the grocery store

Education

Associate of Applied Science - Psychology

West Los Angeles College
Culver City, CA
12.2022

Skills

  • Payment Collection
  • Telephone and Email Etiquette
  • Policy Enforcement
  • Records Management
  • MS OFFICE
  • Contract negotiation
  • Team leadership
  • Communication skills
  • Relationship management
  • Administrative management
  • Budget control
  • Corporate social responsibility
  • Employee reviews
  • Bookkeeping
  • Receptionist
  • Time Management
  • Adobe InDesign
  • Document Preparation
  • Data Accuracy
  • Document Processing
  • Administrative Support Specialist

Additional Information - Computer Skills

Customer service, Proficient, 06/2020, Identifying and resolving common customer issues

Accomplishments

  • Cum Laude Graduate
  • 3.6 Gpa

References

References available upon request.

Timeline

Senior General Manager

Lucid Private Offices
10.2023 - Current

Assistant Property Manager

Royal American Management, Inc.
01.2023 - 10.2023

Lead Reservationist

Waldorf Astoria Beverly Hills
08.2021 - 11.2022

Reservationist

Osteria Mozza/Chi Spacca/Pizzeria Mozz
05.2021 - 08.2021

Reservationist

Gwen Specialty Butcher Shop & Restaurant/ Maude
10.2018 - 08.2020

Front Desk/Hostess/ Server/Corporate Trainer

Dave and Buster's
08.2014 - 10.2018

Unit Secretary

Berkeley East Hospital
06.2013 - 02.2016

CNAs Assist Patients

Burbank Healthcare & Rehab
06.2013 - 04.2014

CNAs assist patients

Methodist Hospital
12.2011 - 01.2013

Associate of Applied Science - Psychology

West Los Angeles College

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Anisha Hountonji