Anisha Jain
Brooklyn,NY
Summary
Compassionate and empathetic graduate student in the Mental Health and Wellness Counseling program at NYU seeking an educational placement at a reputable mental health counseling company. Brings a robust background in finance, consulting, and client relationship management, with a proven ability to build strong, trust-based relationships. Adept at applying interpersonal skills to deliver insightful, client-centered counseling services. Committed to fostering mental well-being and providing tailored support to diverse client populations. Eager to work with multicultural populations and to apply integrative therapeutic approaches to practice.
Overview
11
11
years of professional experience
Work History
Volunteer
Crisis Text Line
01.2024 - Current
- Provide crisis intervention support to individuals in distress, utilizing active listening and problem solving skills to de-escalate situations and connect texters with essential resources
Senior Creative Strategist, Product Strategy & Design Transformation
Code and Theory
07.2021 - 10.2022
- Drove organizational wide transformation for a $40 billion client by developing strategic frameworks for ways of workings, integrated workflows, product roadmaps, and service blueprints
- Managed multiple workstreams and cross-functional teams by outlining tasks, creating milestones and deadlines associated with the strategic product direction
- Brought in new business by establishing clear product approaches in pitches and maintaining excellent relationships with existing clients
Senior Manager
American Express
09.2018 - 07.2021
- Designed a new business strategy and managed its implementation from concept to execution to solve an untapped customer need and increase revenue for multiple teams across the organization
- Recognized as top 1% of strategy consultants for delivering customized solutions to clients and stakeholders
- Lead a team in developing a strategy roadmap for a highly leveraged product including identifying gaps, designing solutions, ideating on strategies, and creating rollout plans/go-to-market strategies
Senior Consultant
CrossCountry Consulting
01.2017 - 09.2018
- Oversaw client engagement during working sessions to ensure customer centricity
- Built and maintained multiple client relationships to become lifelong partners with companies across the US by delivering quality materials and providing enhanced support
- Facilitated demos, produced evaluation scorecards, and summarized findings in company-wide presentations for projects that assisted clients in selecting systems for their business needs
Senior Consultant
Booz Allen Hamilton
08.2013 - 01.2017
- Engaged in a project to understand a survivor's journey in recovering from a disaster to create a more efficient product by interviewing survivors and diving into the nature of their experiences
- Conducted an extensive three-year modernization strategy for an IT office to consolidate various departments into a unified organization and obtain consistency and globalization
- Led the implementation of Salesforce by integrating 1200+ benefit programs, developing training manuals and sessions, and managing the team by distributing work and prioritizing tasks
Skills
- Empathy
- Microsoft Office Suite
- Google Suite
- Product Management
- User Experience
- Service Design/Design Thinking
- Process Optimization
- Business Strategy & Development
Education
Expected in August 2025, M.A., Mental Health And Wellness Counseling, New York University
January 2023, Disruptive Strategy, Harvard Business School Online
May 2012, B.S., Finance, George Mason University, Fairfax, VA
Activities
- Amex Customer Ambassador winner
- Amex High Impact Award
- CrossCountry Network of Women Lead
- CrossCountry 2018 Leadership Advisory Council
Volunteer Experience
- Rebuilding Together, Team captain; worked with homeowners to fix structural elements of their homes; Empowered the team to keep motivation and energy high
- Junior Achievement, Facilitated a workshop with students on the power of education and hard work
- NY Cares, Organize yearly holiday gift drives to deliver toys to children; package and serve food to homeless populations
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteer
Crisis Text Line
01.2024 - Current
Senior Creative Strategist, Product Strategy & Design Transformation
Code and Theory
07.2021 - 10.2022
Senior Manager
American Express
09.2018 - 07.2021
Senior Consultant
CrossCountry Consulting
01.2017 - 09.2018
Senior Consultant
Booz Allen Hamilton
08.2013 - 01.2017