Anisha Kumari

• Oversaw daily Front Desk operations to ensure efficient checkin/check-out procedures and a consistently high level of guest satisfaction.
• Trained, scheduled, and provided ongoing support to front desk team members, fostering a collaborative environment and upholding exceptional service standards.
• Resolved escalated guest concerns and complaints promptly and effectively, ensuring positive outcomes and guest retention.
• Ensured professionalism and timely resolution of guest concerns to deliver positive experiences. Monitored daily transactions, including payments, cash handling, and room assignments, with a focus on accuracy & accountability.
• Coordinated with housekeeping, maintenance, and other departments to ensure room readiness and high service

standards.

• Oversaw reservation processes, group bookings, and special guest requests, maximizing occupancy and revenue. Ensured compliance with hotel policies, safety protocols, and brand standards.
• Prepared and submitted daily reports on occupancy, revenue, and staff performance to management.
• Assisted in onboarding and performance evaluation of new front desk team members.
• Implemented front office improvements and efficiency initiatives to enhance guest experience and streamline operations

• Performing tasks such as answering phone calls, greeting guests in person, or via telephone or email.
• Welcoming guests upon arrival Updating the registration cards and making C-forms for foreign nationals.
• Assisting guests in daily check-in and check-out procedures, along with handling all minor guest complaints.

• Got hands-on exposure to front office, housekeeping, culinary, and food and beverage department work.

• Being a team player, I learned & applied collaboration skills.

• Shadowed senior staff members during practical work, gaining insight and expertise in industrial operations and procedures.