Anisha Moorer-Carter
Milwaukee,WI
Summary
Driven Patient Service Representative and Surgery Scheduler with a proven track record at Advocate Aurora Health Care. Excelled in patient coordination, insurance verification, and maintaining HIPAA compliance. Demonstrated exceptional customer service and data entry proficiency, ensuring high-quality patient care and efficient administrative support. Skilled in navigating medical software and fostering positive patient relations.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
07.2003 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Surgery Scheduler
Advocate Aurora Health Care
07.2003 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries for Colonoscopy's. and other specialty areas
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Associate of Arts - Communications
Alverno College
Milwaukee, WI06.2012
Skills
- System updates
- Document filing
- Bookkeeping Support
- Patient greeting
- Insurance verifying
- Interpreting physician orders
- Appointment Scheduling
- Medicaid
- Medical insurance
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Customer Service
- Data entry proficiency
- Medical terminology knowledge
- Payment Collection
Timeline
Patient Service Representative
Advocate Aurora Health Care
07.2003 - Current
Surgery Scheduler
Advocate Aurora Health Care
07.2003 - Current
Associate of Arts - Communications
Alverno College
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