Anisha Vincent
Miramar
Summary
Detail-oriented and results-driven operations professional with 10+ years of experience in workforce planning, process optimization, and team leadership across customer service and technical environments. Proven ability to manage cross-functional projects, lead system testing (UAT), and drive operational efficiency through documentation, training, and data analysis. Bilingual in English and Haitian Creole with a strong background in supporting diverse teams and customer bases in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Workforce Analyst
GhostBed
Plantation
01.2022 - Current
- Lead documentation of operational procedures to improve clarity and consistency across departments.
- Provide system support and proactive problem-solving in coordination with leadership.
- Assist internal and external teams with training materials and customer-facing insights.
- Track performance metrics and assist with reporting and analysis to support executive decision-making.
Outbound Tele Sales Supervisor
Comcast
Miramar
02.2019 - 04.2021
- Supervised a team in a fast-paced call center, focused on consultative sales and customer satisfaction.
- Coached team members in active listening, CRM usage, and conflict resolution.
- Improved client retention by implementing feedback loops and service upgrades.
- Led team performance reviews and training workshops for diverse staff and customer base.
Manager
Family Cuisine
06.2010 - 11.2018
- Managed front- and back-of-house operations in a busy hospitality environment.
- Trained and supervised staff, with an emphasis on communication, service excellence, and accountability.
- Increased revenue by 30% through improved operational workflows and guest experience enhancements.
- Acted as the primary liaison for customer feedback, including Creole-speaking clientele.
Education
Coursework Completed -
Broward College
Broward, FLCoursework Completed -
Miami Dade College
Miami, FLDiploma -
Dr. Michael M. Krop Sr. High School
Miami, FLSkills
- Operations Project Management
- Process Improvement & Documentation
- User Acceptance Testing (UAT)
- Customer Experience Enhancement
- Workforce & Capacity Planning
- Cross-Functional Collaboration
- Technical Training & Coaching
- Compliance & Quality Assurance
- Microsoft Office Suite
- Adobe Acrobat
- CRM Platforms
- Bilingual: English & Haitian Creole
- Scheduling Tools
- Data Reporting Tools
Languages
- English, Fluent
- Haitian Creole, Fluent
Timeline
Workforce Analyst
GhostBed
01.2022 - Current
Outbound Tele Sales Supervisor
Comcast
02.2019 - 04.2021
Manager
Family Cuisine
06.2010 - 11.2018
Coursework Completed -
Broward College
Coursework Completed -
Miami Dade College
Diploma -
Dr. Michael M. Krop Sr. High School