Anisia Hampton
San Diego,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and an extensive customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Crew Member
Chipotle Mexican Grill
04.2018 - 07.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Cashier
McDonald's
09.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
Hostess/To-Go Specialist
Santa Fe Cattle Company
09.2015 - 07.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Waitress/Cook
Huddle House
02.2013 - 07.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Trained new servers on restaurant policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Housekeeper
Courtyard Marriott
03.2012 - 01.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Rotated linens in storerooms and replenished when supplies ran low.
Education
High School Diploma -
Virtual Academy of Lafourche
Thibodaux, LA05.2016
Skills
- Cash Handling
- Safe Food Handling
- Active Listener
- Team Leadership
- Friendly and Outgoing
- Stress management
- Interpersonal skills
- Reliability
- Problem-solving
- Time management
- Customer service
- Multitasking
- Attention to detail
- Adaptability
- Available Weekends
- Persuasive Sales
- Hospitality and Professionalism
- Spanish Fluency
Timeline
Barista
Starbucks
10.2022 - Current
Crew Member
Chipotle Mexican Grill
04.2018 - 07.2022
Cashier
McDonald's
09.2017 - 04.2018
Hostess/To-Go Specialist
Santa Fe Cattle Company
09.2015 - 07.2017
Waitress/Cook
Huddle House
02.2013 - 07.2015
Housekeeper
Courtyard Marriott
03.2012 - 01.2013
High School Diploma -
Virtual Academy of Lafourche