Aniska Bowleg Johnson
Antioch,TN
Summary
Hospitality professional with strong track record in guest services and problem resolution in front and back of house. Known for effective teamwork and delivering consistent results. Possesses excellent communication and interpersonal skills, adaptable to dynamic environments. Experienced with guest interactions and issue resolution. Utilizes strong communication and teamwork to ensure guest satisfaction. Track record of adapting to various departments needs and maintaining high standard of service.
Overview
25
25
years of professional experience
Work History
Cook 2
The Westin Nashville
07.2025 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Front Desk Agent
The Opryland
05.2025 - 07.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Promoted hotel amenities and services to guests, enhancing their stay.
Senior Guest Service Agent
Southern Hospitality Group
05.2023 - 02.2025
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Increased repeat bookings by providing outstanding service and anticipating guest needs.
- Contributed to high team performance by consistently meeting and exceeding individual targets for customer satisfaction scores.
- Maintained an organized front desk area, creating a welcoming atmosphere for incoming guests.
- Ensured accurate record-keeping of all guest interactions in line with company data protection policies.
- Coordinated with other departments to address specific guest requests or requirements in a timely manner.
- Assisted in training new Guest Service Agents, ensuring adherence to company standards and protocols.
- Facilitated smooth payment processes by accurately posting charges, processing payments, and reconciling daily transactions.
- Handled customer complaints to satisfy and retain guests.
Head Chef Pastry Department
Atlantis Resort
06.2010 - 03.2019
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Hired, managed, and trained kitchen staff.
Lead Pastry Cook
Hilton Resort Bahamas
06.2006 - 06.2010
- Compiled working specifications and food cost estimates for new products to broaden pastry offerings.
- Actively participated in menu planning meetings, providing valuable input on dessert offerings and potential pairings with other dishes.
- Evaluated cost-effectiveness of ingredients and suppliers to maintain budgetary goals while providing top-notch pastries.
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
Cake Decorator @Jumper Brothers Bakery
Jumper Brothers Bakery
01.2001 - 06.2006
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Education
Clerical Training, Effective Supervisor
Cyber Tech Career College
New Providence, Bahamas06-2017
South Andros Secondary High
Andros, Bahamas06-2002
Jump Start Program/ Culinary Arts
College of The Bahamas
06-2001
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Hospitality and service industry background
- Pastry making
- Cake decorating expertise
- Time management
- Time management expertise
- Exceptional communication
- Guest relations management
- Strong leadership
- Computer skills
- Verbal and written communication
- Detail-oriented
- Basic accounting
- Teamwork and collaboration
- Attention to detail
- Multitasking
Timeline
Cook 2
The Westin Nashville
07.2025 - Current
Front Desk Agent
The Opryland
05.2025 - 07.2025
Senior Guest Service Agent
Southern Hospitality Group
05.2023 - 02.2025
Head Chef Pastry Department
Atlantis Resort
06.2010 - 03.2019
Lead Pastry Cook
Hilton Resort Bahamas
06.2006 - 06.2010
Cake Decorator @Jumper Brothers Bakery
Jumper Brothers Bakery
01.2001 - 06.2006
Clerical Training, Effective Supervisor
Cyber Tech Career College
South Andros Secondary High
Jump Start Program/ Culinary Arts
College of The Bahamas
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