Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aniska O'brien

Palm Bay,FL

Summary

Hardworking And Passionate Professional With Strong Organizational Skills Eager To Secure Management Position, Ready To Help Team Achieve Company Goals. Friendly and Efficient, Devoted To Maximizing Customer Satisfaction With Exceptional Service And Support. Knowledgeable Regarding Industry Standards, Equipped With Strong Problem-solving Abilities, Willingness To Learn, And Excellent Communication Skills. Poised To Contribute To Team Success And Achieve Positive Results. Ready To Tackle New Challenges And

Demonstrates Strong Analytical, Teamwork skills, With Proven Ability To Quickly Adapt To New Environments.


Overview

4
4
years of professional experience

Work History

Assistant General Manager/Team Leader

Extended Stay America
01.2025 - Current
  • Collaborated With The General Manager To Increase Brand Awareness, Drive Sales Growth, And Upkeeping Hotel.
  • Led By Example, Demonstrating Commitment And Professionalism That Inspired Team Members To Excel.
  • Handled Cash Accurately And Prepared Deposits.
  • Analyzed Customer Feedback Data To Identify Areas Of Improvement And Develop Solutions.
  • Assisted In The Recruitment, Hiring, And Onboarding Process For New Employees To Build A Skilled Workforce Committed To Excellence In Service Delivery.
  • Developed And Executed Strategies To Improve Guest Experience, Resulting In Positive Customer Reviews And Increased Repeat Business.
  • Trained New Staff Members, Equipping Them With Skills Needed For Success In Their Roles.
  • Resolved Customer Complaints With Professionalism, Restoring Trust And Loyalty.
  • Oversaw Daily Operations, Ensuring All Tasks Were Completed Efficiently And To High Standard.
  • Oversaw Inventory Management Processes To Maintain Proper Stock Levels And Minimize Spoilage Or Waste.

Guest Service Representative

Extended Stay America
03.2023 - 01.2025
  • Managed Check-in And Check-out Processes, Ensuring Smooth Experience For Guests.
  • Resolving Any Issues Promptly And Professionally.
  • Upheld Hotel Policies And Procedures By Providing High Level Of Customer Service.
  • Contributed Positively Towards Creating A Welcoming Atmosphere By Maintaining A Clean And Organized Front Desk Area At All Times.
  • Managed Guest Inquiries Via telephone, And In-person Communication, Ensuring Accurate Information Delivery.
  • Maintained Detailed Knowledge Of Hotel Amenities, Services, Policies, And Procedures To Provide Accurate Information To Guests.
  • Consistently Maintaining And Staying On Top Of Laundry Operations And All Other Daily Responsibilities Etc ...

Housekeeper

Extended Stay America
12.2022 - 03.2023
  • Cleaned And Stocked Guest Rooms By Replacing Used Towels And Linens, Vacuuming Floors, Making Beds, And Restocking Bathroom Items.
  • Collaborated With Other Housekeeping Staff To Complete Tasks Efficiently And Effectively.
  • Maintained A Spotless Environment For Guests Through Diligent Daily Housekeeping Tasks.
  • Upheld High Standards Of Sanitation In Common Areas, Contributing To An Inviting Atmosphere For Guests.

Cashier/Customer Service Cashier/Prepared Foods Team Member

Chick-fil-A
02.2022 - 03.2023
  • Greeted Customers Entering Store And Responded Promptly To Customer Needs.
  • Used POS System To Enter Orders, Process Payments And Issue Receipts.
  • Assisted Customers With Inquiries And Provided Exceptional Customer Service
  • Bagging & Expediting Orders
  • Mobile Bagging For Curbside Orders
  • Preparing , Assembling , & Presenting Food That Meets Chick-fil-a Standards
  • Collaborated With Team Members To Maintain A Clean, Well-stocked Store Environment.
  • Worked Flexible Schedule And Extra Shifts To Help Meet Business Needs.


Customer Service Representative

Consumer Capitol Advocates
01.2021 - 11.2021
  • Provided Outstanding Service To New And Long-standing Customers By Attending Closely To Concerns And Developing Solutions.
  • Informed Customers About Billing Procedures, Processed Payments, And Provided Payment Options And Assistance.
  • Entered, Updated, And Maintained Comprehensive And Up-to-date Customer Information In The CRM Database.
  • Maintained Detailed Records Of Customer Interactions, Ensuring Proper Follow-up And Resolution Of Issues.

Education

High School Diploma -

Boyd Anderson High School
Lauderdale Lakes, FL
06-2013

Skills

  • Quick Learner
  • Problem Solving Abilities
  • Excellent Verbal/Written Communication Skills
  • Well Organized
  • OSHA Certified - Construction Safety and Health
  • Team Leadership Strength
  • Decision-making
  • Strategic Planning
  • Performance Improvement

Timeline

Assistant General Manager/Team Leader

Extended Stay America
01.2025 - Current

Guest Service Representative

Extended Stay America
03.2023 - 01.2025

Housekeeper

Extended Stay America
12.2022 - 03.2023

Cashier/Customer Service Cashier/Prepared Foods Team Member

Chick-fil-A
02.2022 - 03.2023

Customer Service Representative

Consumer Capitol Advocates
01.2021 - 11.2021

High School Diploma -

Boyd Anderson High School

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Aniska O'brien