Anisleydi Santana
Jacksonville
Summary
Delivery driver with expertise in customer communication and route optimization, enhancing customer satisfaction through efficient service. Quality assurance inspector skilled in data analysis and defect identification, collaborating with production teams to uphold high-quality standards. Adaptable professional with strong problem-solving abilities, contributing to team success and process improvements across diverse roles. Experienced in fast-paced environments, excelling under pressure while maintaining a strong work ethic and safety consciousness.
Overview
16
16
years of professional experience
Work History
Customer Service delivery driver
Kroger Co, Inc
Jacksonville
03.2024 - Current
- Executed safe, efficient grocery deliveries while adhering to traffic regulations.
- Utilized GPS for precise navigation and timely route execution.
- Handled customer inquiries and provided delivery updates to enhance satisfaction.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Grouped deliveries by designated areas to optimize delivery times.
- Conducted pre-trip inspections to ensure vehicle readiness and safety.
- Communicated with dispatch regarding delays or issues encountered during routes.
- Monitored fuel levels and refueled as necessary throughout shifts.
Quality Assurance Inspector
SanMar Corp.
Jacksonville
11.2022 - 03.2024
- Inspected finished products for quality compliance and identified defects.
- Conducted routine audits to ensure strict adherence to company standards.
- Documented inspection results and maintained precise records of findings.
- Collaborated with production teams to resolve quality-related issues efficiently.
- Trained new inspectors on quality processes and proper equipment usage.
- Utilized specialized inspection tools to accurately assess product specifications.
- Analyzed rejected materials to determine root causes of defects and failures.
- Ensured compliance with safety regulations during all inspections and tests.
Account Manager
Christopher Patricks State Farm Agency
Jacksonville
08.2022 - 11.2022
- Managed client accounts to ensure satisfaction and timely communication.
- Developed personalized insurance solutions tailored to diverse client needs.
- Analyzed policy options, assisting clients in making informed decisions.
- Coordinated with underwriters for efficient claims processing.
- Conducted regular follow-ups to strengthen client relationships.
- Collaborated with marketing teams to effectively promote agency services.
- Resolved customer complaints promptly while managing multiple accounts.
- Maintained accurate records of all customer interactions in CRM system.
Quality Assurance Inspector
SanMar Corp.
Jacksonville
04.2021 - 07.2022
- Conducted thorough inspections of finished products for quality compliance and defects.
- Performed routine audits to verify adherence to company standards.
- Collaborated with production teams to resolve identified quality issues.
- Conducted reliability tests on materials and components.
- Utilized inspection tools for accurate assessment of product specifications.
- Documented non-conforming items according to established guidelines.
- Maintained precise records of inspection data and corrective actions taken.
- Ensured compliance with safety regulations during all inspections and tests.
Distribution Center Trainer
Sanmar Distribution Center
Jacksonville
02.2019 - 04.2021
- Developed and delivered training programs for new employees at Sanmar Distribution Center.
- Assessed training needs and created tailored instructional materials for staff.
- Monitored employee progress, providing constructive feedback to enhance performance.
- Collaborated with management to identify and implement process improvements in training.
- Implemented safety protocols during training sessions to promote workplace safety.
- Maintained documentation for compliance and evaluation of training programs.
- Conducted onboarding sessions to orient new staff on company policies and procedures.
- Created multimedia presentations using PowerPoint and video conferencing tools.
Error Resolution
Sanmar Distribution Center
Jacksonville
02.2019 - 02.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Inventory Control
SanMar
Jacksonville
08.2017 - 02.2018
- Assisted in merchandising, stocking and inventory control of supplies.
- Assisted with inventory control and stock ordering processes.
- Performed inventory control activities, such as cycle counts and stock checks.
- Managed inventory control processes including ordering, receiving, stocking, pricing.
- Organized backroom stock areas to maintain efficient inventory control measures.
- Maintained accurate statistics of circulation activity and inventory control systems.
- Collaborated with management teams on inventory control procedures.
- Maintained inventory control system ensuring availability of needed supplies.
- Ensured compliance with all safety regulations related to inventory control.
- Managed inventory control systems for tracking product availability.
- Performed inventory control duties such as restocking supplies as needed.
- Stocked shelves with merchandise while adhering to inventory control procedures.
- Performed inventory control activities including ordering, stocking, rotating products.
- Ensured compliance with company policies related to inventory control procedures.
- Performed regular audits of product stocking levels to maintain optimal inventory control.
- Assisted with inventory control activities including cycle counts.
Stocker and Order Processor
Sanmar Distribution Center
Jacksonville
06.2016 - 08.2017
- Stocked shelves with merchandise to maintain organized displays.
- Assisted in inventory management through accurate product placement.
- Ensured compliance with safety standards during stock handling.
- Operated pallet jacks and forklifts for material transportation.
- Conducted regular inventory checks to identify product shortages.
- Communicated effectively with supervisors regarding stock levels and needs.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Processed customer orders accurately and efficiently in a fast-paced warehouse environment.
- Operated handheld scanners and computer terminals to document updates.
- Pulled correct product from inventory to pack into appropriate box for customers.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Created purchase orders for suppliers based on customer requirements.
- Placed orders onto conveyor belts to move to next department for further processing.
- Read and understood pick sheets in order to prepare accurate customer orders.
Industrial Engineering Professor
University of Matanzas Cuba
Matanzas
09.2009 - 07.2012
- Developed course materials for undergraduate and graduate-level courses.
- Conducted research in relevant fields of study and published findings.
- Collaborated with faculty on curriculum development initiatives.
- Evaluated student performance through assessments and feedback sessions.
- Maintained students' attendance records, grades and reports in strict confidence.
Education
Industrial Engineering - Engineering
University of Matanzas
Cuba 09-2003
Engineering
Vocational School of Exact Sciences
Matanzas Cuba09-2000
Skills
- Vehicle inspection
- GPS navigation
- Route optimization
- Customer communication
- Delivery tracking
- Inventory management
- Quality assurance
- Technical documentation
- Customer relationship management
- Data analysis
- Team collaboration
- Effective communication
- Problem solving
- Employee training
- Client service and support
- Network infrastructure administration
- Technical analysis
- Root-cause analysis
- Systems analysis
Languages
Spanish
Full Professional
English
Professional
Timeline
Customer Service delivery driver
Kroger Co, Inc
03.2024 - Current
Quality Assurance Inspector
SanMar Corp.
11.2022 - 03.2024
Account Manager
Christopher Patricks State Farm Agency
08.2022 - 11.2022
Quality Assurance Inspector
SanMar Corp.
04.2021 - 07.2022
Distribution Center Trainer
Sanmar Distribution Center
02.2019 - 04.2021
Error Resolution
Sanmar Distribution Center
02.2019 - 02.2021
Inventory Control
SanMar
08.2017 - 02.2018
Stocker and Order Processor
Sanmar Distribution Center
06.2016 - 08.2017
Industrial Engineering Professor
University of Matanzas Cuba
09.2009 - 07.2012
Industrial Engineering - Engineering
University of Matanzas
Engineering
Vocational School of Exact Sciences