Aniss Abdenbaoui
Boston,MA
Summary
Experienced and detail-oriented System Engineer with a proven track record of designing, implementing, and managing complex IT systems. Proficient in analyzing system requirements, evaluating and integrating new technologies, and ensuring optimal performance and reliability. Skilled in troubleshooting and resolving technical issues promptly to minimize downtime and enhance operational efficiency. Strong communication and teamwork abilities, with a commitment to delivering high-quality solutions that align with organizational goals.
Overview
8
8
years of professional experience
Work History
Lead IT Support Engineer
John Hancock/Manulife
02.2023 - Current
- Managed a team of IT support engineers, providing guidance and mentoring to ensure high-quality service delivery.
- Coordinated and prioritized support tasks and projects, ensuring timely resolution of technical issues.
- Oversaw the maintenance and updating of IT infrastructure, including hardware, software, and networks.
- Conducted regular training sessions for staff to enhance their technical skills and knowledge.
- Ensured compliance with industry standards and regulations related to IT security and data protection.
- Analyzed support metrics and generated reports to assess team performance and identify areas for improvement.
- Administration of active directory and Microsoft Exchange create, edit, maintain end users accounts, mailboxes, OU, Group policies configurations and access permissions.
- Image, re-image, build and configure new/used company laptops and desktops.
- Provide support to users remote Using Beyond Trust Remote Support (Bomgar) Remote Desktop Connection,
and Teams. - Working in a team responsible for upgrading 10000+ (private and clinical) laptops and computers from Windows 7 to Windows 10
- Capture users and device data (backup and 3rd party software license key) and restore them after re-image the device
- Device encryption and setup virtual private network (VPN)
- Maintain inventory documentation in Excel Spreadsheet and fill out Work Order using ServiceNow
- Utilize ServiceNow to create incidents and document the resolution of any Ticket
- Maintain and resolve LAN/WAN connectivity issues and Remote Troubleshooting
- Gather user requirements and collect customer feedback
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Corporate Technical Consultant
FACTSET RESEARCH SYSTEMS Inc,
04.2019 - 12.2021
- Prioritize and work to resolve incoming Help Desk tickets, either in-person, by phone, by
email, or via desktop access, detailing interactions using a proprietary ticketing system. - Communicate quickly and effectively with employees in multiple (global) locations
- Ensure the functionality of all the laptops/Desktops and printers.
- Install and configure system hardware and software based on customer requirements,
image new and used system using SCCM. - Assist in resolving complex technical issues within the IT environment
- Resolve network hardware and software issues including local and VPN connectivity.
- Perform maintenance of network wiring, including port patching, cable tracing, and wall outlet repair.
- Install, configure, and deliver technical support for Cisco desktop IP phones and Cisco IP Communicator (softphones).
- Active Directory administration including managing domain users and privileges and
updating network shares and related permissions. - Configured and delivered technical support for email, network, and VPN connectivity for
enterprise iOS and Android mobile devices using MobileIron and ActiveSync systems. - Office365 administration including managing Exchange users, distribution lists and
permissions - Document procedures for successful troubleshooting, installation, and configuration steps.
- Work directly with HR to help with the new Hires Onboarding Process, which includes
tech Introduction on how to find help related to IT issues, and company available
resources. - Create and maintain Azure Virtual Machines.
Information Systems Consultant
FOCUS TECHNOLOGY
06.2017 - 04.2019
- Managed IT projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
- Conducted comprehensive risk assessments to identify potential threats to client''s information assets and proposed appropriate mitigation strategies.
- Performed on-call support for diverse clients across multiple industries.
- Managed VMWare virtual servers and AWS instances, ensuring optimal performance and reliability.
- Delivered executive-level support to company owners and senior executives.
- Deployed new Windows and Mac systems, including installation and configuration of necessary applications.
- Configured Cisco routers and switches to optimize network performance and security.
- Implemented and maintained Sonicwall firewalls, coordinating with support teams as needed to address technical issues promptly.
Field Operations Specialist
UNISYS/DELL
09.2016 - 04.2019
- Conducted regular site inspections to monitor progress, identify potential problems, and recommend corrective actions.
- Produced, assessed and distributed monthly project status reports to identify possible issues.
- Diagnosed and resolved hardware issues for Dell desktops and laptops, ensuring optimal functionality.
- Installed, repaired, and troubleshot workstations to maintain seamless operation.
- Maintained advanced technical proficiency to provide robust support for both hardware and software systems.
- Mentored junior team members in developing their technical skills and industry knowledge as they progressed in their careers.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
UNIVERSITY OF MASSACHUSTETS Boston
Boston, MassachusettsCertificate -
Google Sybersecurity Professional
05.2023
Skills
- Experience with various programming and scripting languages, including Python, Java, JavaScript, SQL, HTML,
CSS, PowerShell, VBScript, - Details oriented, analytical, and problem-solving abilities
- Proven ability to coach, mentor, and lead
- Experience with LAN/WAN, TCP/IP, HTTP, NFS, DNS, VLAN, DHCP, TELNET, SSH, Active Directory (AD), Firewall,Windows Server (2008, 2012, 2016)
- Experience with cloud computing platform: [Microsoft Azure, Amazon Web Services (AWS), Google Cloud]
- Experience with Microsoft Identity Manager (MIM), Azure Active Directory, Azure AD Privileged Identity
Management (PIM), Azure Resource Manager, Azure Role-Based Access Control (RBAC) - Developing end to end applications in a fully scaled Agile environment
- Experience with REST Application Programming Interface (API)
- Experience with CyberArk (Identity Security Company)
- Strong presentation, oral and communication skills
Timeline
Lead IT Support Engineer
John Hancock/Manulife
02.2023 - Current
Corporate Technical Consultant
FACTSET RESEARCH SYSTEMS Inc,
04.2019 - 12.2021
Information Systems Consultant
FOCUS TECHNOLOGY
06.2017 - 04.2019
Field Operations Specialist
UNISYS/DELL
09.2016 - 04.2019
Bachelor of Science - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
UNIVERSITY OF MASSACHUSTETS Boston
Certificate -
Google Sybersecurity Professional
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