Motivated professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hi, I’m
Anissa Avila
AZ
Summary
Overview
10
years of professional experience
1
Certification
Work History
Northwestern MutualPhoenix, AZ
Director of Operations
12.2021 - Current
Job overview
- Management of Phoenix territory
- Developed and implemented operational and training strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed and implemented a comprehensive Inclusion and Diversity Program to ensure equal opportunities in the workplace.
- Analyzed data collected through surveys or focus groups regarding employee experiences with respect to inclusion issues in the workplace.
- Inventory and ordering, Payment of Invoices, contract review and negotiation, travel arrangements, Organization and set up of corporate events, office organization, office renovation oversight
- Data entry, application submission, client liaison, appointment scheduling, hiring, scheduling, and much more
Nextcare Urgentcare
Clinical Care Specialist
12.2013 - 12.2021
Job overview
- Manages daily lab schedules, Inventory preparation/count and submission, completion of tasks for office and lab daily functions, oversees daily operations of back office, point of contact in clinic for provider, staff, and client concerns
- Clinical Organization that has promoted staff and clinic efficiency with reduction to office expenses
- Maintained office operational guidelines and training for staff members for increased efficiency and clinic correspondence.
Skills
- Strong interpersonal & communication skills
- Inventory and Ordering
- Valued Decision making
- Ability to work collaboratively as part of a team
- Problem solving skills
- Leadership, Management, Recruiting and Hiring
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Task & Time Management
- Operations Management
- Multicultural Leadership
- Social Media Promotion
- Strategic planning and execution
- Staff training/development
- Employee reviews
- Organization and Time Management
Certification
- Diploma in Human Resource Management
- DEI Module Completion Certifications
- AZ State Life& Health License
- Radiology Certificate/State License
References
References
References available upon request.Availability
See my work availability
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Quote
Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.
Timeline
Director of Operations
Northwestern Mutual
12.2021 - Current
Clinical Care Specialist
Nextcare Urgentcare
12.2013 - 12.2021