Anissa Ayala
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Casa Recovery
2022.10 - Current
- Administered residential treatment center for adults with addiction and abuse pathology.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Case Manager
Maximus
2019.01 - 2022.10
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 70 clients in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Identified community resources to support clients.
- Visited homes and agencies to provide support and case management services to clients.
- Disposed of personal biases and remained open and empathetic when designing client service plans.
- Designed programs to supplement services provided by partner organizations and bridge gaps in care.
- Connected clients with services in preferred language to provide sense of ease throughout care experience.
- Navigated cultural barriers conflicting with western medical practices to provide support relevant to each individual.
Instructional Assistant
Orange Unified School District
2017.12 - 2018.12
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Offered student support through special accommodations, extra assistance and assessments.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Alerted instructor to student behavior or issues requiring intervention.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
Youth Coach
Mary's Path
2017.08 - 2018.08
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Mental Health Intern
San Diego Center For Children
2017.02 - 2017.05
- Observed and monitored student behavior and responses to treatment.
- Displayed sensitivity to cultural and linguistic needs of student's and families served.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged students to discuss experiences in group and individual settings.
Behavioral Support Specialist
YMCA Of San Diego County
2016.05 - 2017.04
- Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
- Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Interpreted general objectives, laws, policies and procedures concerning Special Education program.
Education
Master of Arts - Clinical Psychology Emphasis in MFT Latinx Pop.
Pepperdine University
Irvine, CA05.2024
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05.2017
Skills
- Emotional Awareness
- Client Empowerment
- Group Facilitation
- Community Resources
- Motivational Interviewing
- Tracking Client Progress
- Discharge Planning
- Counseling Sessions
- Case Notes
- Mental Health Support
- Interpersonal Communication Skills
- Case Management
Certification
- RAD-T - Registered Alcohol and Drug Technician
- First Aid/CPR Certified
Timeline
Case Manager
Casa Recovery
2022.10 - Current
Case Manager
Maximus
2019.01 - 2022.10
Instructional Assistant
Orange Unified School District
2017.12 - 2018.12
Youth Coach
Mary's Path
2017.08 - 2018.08
Mental Health Intern
San Diego Center For Children
2017.02 - 2017.05
Behavioral Support Specialist
YMCA Of San Diego County
2016.05 - 2017.04
Master of Arts - Clinical Psychology Emphasis in MFT Latinx Pop.
Pepperdine University
Bachelor of Arts - Psychology
San Diego State University
- RAD-T - Registered Alcohol and Drug Technician
- First Aid/CPR Certified
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