Anissa Ayala
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Casa Recovery
10.2022 - Current
- Administered residential treatment center for adults with addiction and abuse pathology.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Case Manager
Maximus
01.2019 - 10.2022
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 70 clients in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Identified community resources to support clients.
- Visited homes and agencies to provide support and case management services to clients.
- Disposed of personal biases and remained open and empathetic when designing client service plans.
- Designed programs to supplement services provided by partner organizations and bridge gaps in care.
- Connected clients with services in preferred language to provide sense of ease throughout care experience.
- Navigated cultural barriers conflicting with western medical practices to provide support relevant to each individual.
Instructional Assistant
Orange Unified School District
12.2017 - 12.2018
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Offered student support through special accommodations, extra assistance and assessments.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Alerted instructor to student behavior or issues requiring intervention.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
Youth Coach
Mary's Path
08.2017 - 08.2018
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Mental Health Intern
San Diego Center For Children
02.2017 - 05.2017
- Observed and monitored student behavior and responses to treatment.
- Displayed sensitivity to cultural and linguistic needs of student's and families served.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged students to discuss experiences in group and individual settings.
Behavioral Support Specialist
YMCA Of San Diego County
05.2016 - 04.2017
- Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
- Developed intervention support plans for students to build behavioral skill capacity and preserve student access to instruction.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Interpreted general objectives, laws, policies and procedures concerning Special Education program.
Education
Master of Arts - Clinical Psychology Emphasis in MFT Latinx Pop.
Pepperdine University
Irvine, CA05.2024
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05.2017
Skills
- Emotional Awareness
- Client Empowerment
- Group Facilitation
- Community Resources
- Motivational Interviewing
- Tracking Client Progress
- Discharge Planning
- Counseling Sessions
- Case Notes
- Mental Health Support
- Interpersonal Communication Skills
- Case Management
Certification
- RAD-T - Registered Alcohol and Drug Technician
- First Aid/CPR Certified
Timeline
Case Manager
Casa Recovery
10.2022 - Current
Case Manager
Maximus
01.2019 - 10.2022
Instructional Assistant
Orange Unified School District
12.2017 - 12.2018
Youth Coach
Mary's Path
08.2017 - 08.2018
Mental Health Intern
San Diego Center For Children
02.2017 - 05.2017
Behavioral Support Specialist
YMCA Of San Diego County
05.2016 - 04.2017
Master of Arts - Clinical Psychology Emphasis in MFT Latinx Pop.
Pepperdine University
Bachelor of Arts - Psychology
San Diego State University
Similar Profiles
Cristy Fisher-Lynde CATC IIICristy Fisher-Lynde CATC III
CATC III at Casa RecoveryCATC III at Casa Recovery
Amanda Irrgang, RDAmanda Irrgang, RD
Registered Dietitian at Casa RecoveryRegistered Dietitian at Casa Recovery
Tamra ConleyTamra Conley
Detox Technician at Casa Capri RecoveryDetox Technician at Casa Capri Recovery