Anissa Beaty
Carbondale,IL
Summary
Proven leader at Torrid, adept in customer service and cash handling accuracy, enhanced client satisfaction through professional dispute resolution and meticulous transaction management. Trained and mentored teams, boosting operational efficiency. Excelled in adapting to peak demands, significantly contributing to a secure, efficient workplace. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
P.T. Keyholder
Torrid
11.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
Barista
CNR Cafe
05.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Bachelor of Science - Psychology
Southern Illinois University Carbondale
Carbondale, IL05.2026
Associate of Arts - Architectural Engineering
College of Central Florida
Ocala, FL04.2022
Skills
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Team training and development
- Store maintenance
- Workplace Safety
- Bank Deposits
- Inventory Monitoring
- Loss Prevention
- Employee Scheduling
- Multitasking and Prioritizing
- Adaptable to Changing Demands
Languages
English
Native or Bilingual
French
Professional Working
German
Limited Working
Spanish
Elementary
Timeline
P.T. Keyholder
Torrid
11.2022 - Current
Barista
CNR Cafe
05.2021 - 10.2021
Bachelor of Science - Psychology
Southern Illinois University Carbondale
Associate of Arts - Architectural Engineering
College of Central Florida