Pharmacy Technician Trainee
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues
- Aided customers in understanding how to properly take medications
- Monitored drug interactions for customers
- Stocked, labeled, and inventoried medication to keep accurate records
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
