Anissa Braxton
Chicago,IL
Summary
Let's use one of these summaries below.
Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Experienced Stylist with [Number] years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use [Type] tools and products to achieve desired outcomes.
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Cashier
hair salon
Chicago, IL
01.2023 - Current
- Received and processed customer payments; via cash, electronic payments, credit cards, and online payments.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Licensed Hairstylist
Self-employed
01.1995 - Current
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed creative techniques to provide clients with latest hairstyles.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Customer Service
Hair Salon
01.1995 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Arts - Business Management
Chicago State University
Chicago, IL01.2020
Bachelor of Arts - Cosmetology Education
Dudley Beauty College
Chicago, IL01.1995
Skills
- Innovative Hairstyling Techniques
- Hair Extensions
- Treatment Recommendations
- Eyebrow Shaping
- Salon Management
- Highlights and Lowlights
- Hair Conditioning and Styling
- Cosmetology Principles Knowledge
- Color Composition
- Color Principles
- Outstanding Client Retention
- Dye and Tint Application
- Color Correcting
- Hair Maintenance Expertise
- Women's Haircuts
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Cashier
hair salon
01.2023 - Current
Licensed Hairstylist
Self-employed
01.1995 - Current
Customer Service
Hair Salon
01.1995 - Current
Bachelor of Arts - Business Management
Chicago State University
Bachelor of Arts - Cosmetology Education
Dudley Beauty College