Anissa Calderon
Oak Hills,CA
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Walgreens, adept in forklift operation and fostering positive team environments. Leveraged material handling expertise and exceptional customer service skills to drive productivity and improve team performance metrics significantly. Demonstrates a commitment to safety and quality, ensuring seamless warehouse and customer service operations.
Overview
7
7
years of professional experience
Work History
Material Handler
Tesla
09.2022 - Current
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
Office Assistant II
Public Authority
06.2021 - 09.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Streamlined communication between departments for better collaboration and increased productivity.
- Input data into spreadsheets and databases.
- Supported staff on special assignments and ad hoc projects.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
Lead Customer Service Associate
Walgreens
02.2018 - 06.2021
- Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
- Assisted in developing training materials aimed at enhancing employee skillsets and encouraging professional development.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Facilitated open communication between team members and management, fostering a positive work culture built on trust and transparency.
- Resolved escalated customer complaints effectively while maintaining composure under pressure.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
GED -
Eisenhower High School
Rialto, CA06.2017
Skills
- Material Handling
- Loading and unloading
- Order Picking
- Positive Attitude
- Customer Service
- Equipment safety
- Forklift Operation
- Truck loading and unloading
Timeline
Material Handler
Tesla
09.2022 - Current
Office Assistant II
Public Authority
06.2021 - 09.2021
Lead Customer Service Associate
Walgreens
02.2018 - 06.2021
GED -
Eisenhower High School