Anissa Camacho
Bethlehem,PA
Summary
Creative florist and knowledgeable in garden care with over two years experience. Consulting directly with customers to achieve unique and complex designs. Attentive and exceed customer expectations, while upselling arrangements. Extensive understanding of flowers and plants for all seasons. Accurately handling money and maintaining paperwork.
Overview
5
5
years of professional experience
Work History
Garden Center Associate
Lehigh Valley Home And Garden Center
04.2023 - Current
- Worked outdoors in weather conditions to care for plants and serve customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Identified and controlled pests and diseases to keep houseplants healthy.
- Place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Florist
Kuhn Flowers
05.2022 - 11.2022
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Nurtured flowers to maintain quality and promote longevity.
- Utilized floral design techniques to craft unique floral arrangements.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Provided customers with care directions for flower arrangements.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Receptionist Supervisor
Meera Salon And Day Spa
06.2019 - 03.2022
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
No Degree - Environmental Science
Northampton Community College
Bethlehem, PASkills
- Flower and houseplant identification
- Pest control and organic solutions
- Plant propagation
- Floral preservation
- Teamwork abilities
- Loss prevention
- Creative thinking
- Cash drawer management
- Computer proficiency and Microsoft Office
- Strong communication and interpersonal skills
- Engaging with diverse customers
Timeline
Garden Center Associate
Lehigh Valley Home And Garden Center
04.2023 - Current
Florist
Kuhn Flowers
05.2022 - 11.2022
Receptionist Supervisor
Meera Salon And Day Spa
06.2019 - 03.2022
No Degree - Environmental Science
Northampton Community College
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