Anissa Celedon
Hutto,TX
Summary
Proven track record of enhancing customer satisfaction and workplace efficiency, notably at Amazon. Skilled in data entry and customer service, demonstrating punctuality and a professional demeanor. Excelled in roles requiring attention to detail and the ability to maintain safety standards, achieving significant improvements in operational workflows.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
9
9
years of professional experience
Work History
Warehouse Packer
Amazon
08.2022 - Current
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Dental Receptionist
MyDental
01.2021 - 07.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Administrative Assistant/Front Desk Receptionist
Peak Dental
12.2019 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed various administrative tasks by filing, copying and faxing documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
Call Center Representative
Concentrix
03.2017 - 12.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Hostess
Pluckers
03.2015 - 02.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
GED -
GED Works
05.2024
Skills
- Punctual and Reliable
- Attention to Detail
- Office Administration
- Data entry
- Professional Demeanor
- Telephone skills
- Maintaining Workplace Safety
- Customer service skills
- Strong Teamwork Abilities
Timeline
Warehouse Packer
Amazon
08.2022 - Current
Dental Receptionist
MyDental
01.2021 - 07.2022
Administrative Assistant/Front Desk Receptionist
Peak Dental
12.2019 - 01.2021
Call Center Representative
Concentrix
03.2017 - 12.2019
Hostess
Pluckers
03.2015 - 02.2017
GED -
GED Works