Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Anissa Cervantez

Lubbock,TX
Anissa Cervantez

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
years of professional experience

Work History

Encompass Health Rehabilitation Hospital
Lubbock, TX

Central Supply Clerk
07.2022 - Current

Job overview

  • Prepared itemized lists of goods received or shipped out for billing purposes.
  • Organized, labeled and stored supplies in designated areas.
  • Ensured that expired products were removed from shelves in a timely manner.
  • Responded to customer inquiries regarding supply availability, pricing information and delivery schedules.
  • Helped out by sending out mailings, answering phones and monitoring.
  • Completed paperwork filing, recordkeeping, inputting data and answering phones and emails.
  • Performed clerical duties such as answering phones, making copies, and mailing materials.
  • Completed administrative work to support team needs for correspondence, answering phones and copying documents.
  • Contributed to office functions by answering phones, responding to emails and delivering other clerical support.

United Supermarkets
Lubbock, TX

Curbside Shopper
08.2017 - 07.2022

Job overview

  • Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
  • Loaded items into carts or bags for customers according to their order requirements.
  • Verified that products chosen by customers were in stock and available for pick up.
  • Provided excellent customer service when interacting with shoppers in person or on the phone.
  • Offered suggestions on additional items customers may be interested in purchasing.
  • Followed company policies regarding product returns, exchanges, and refunds.
  • Assisted customers with selecting items for their orders online.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise.

Sears
Lubbock, TX

Backroom Associate
06.2016 - 07.2017

Job overview

  • Assisted in unloading and stocking merchandise from delivery trucks.
  • Collaborated with team members to ensure efficient workflow within the department.
  • Restocked shelves with new merchandise as needed.
  • Provided customer service support when needed on the sales floor.
  • Retrieved requested items from backroom inventory promptly and accurately.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Utilized technology to capture reporting and documentation.
  • Compared merchandise invoices to items actually received.
  • Tracked outgoing orders to provide shipping status to customers.

Education

San Angelo State School
Water Valley, TX

GED
05-2017

University Overview

South Plains College
Levelland, TX

GED
05-2017

University Overview

Frenship High School
Wolfforth, TX

High School Diploma
05-2016

University Overview

Skills

  • Order Fulfillment
  • Shipping and Receiving
  • Paperwork Processing
  • Call Management
  • Microsoft Office
  • Problem-Solving Abilities
  • Office Equipment Proficiency
  • Complaint Handling
  • Account Management
  • Follow-Up Skills
  • Computer Proficiency
  • Researching
  • Payment Processing
  • Receiving Support
  • Shipping and Receiving Understanding
  • Microsoft PowerPoint
  • Reading Comprehension
  • Professional Telephone Demeanor
  • Team Development
  • Microsoft Excel
  • Calendaring
  • Clerical Support
  • Customer Service
  • Active Listening
  • Retail Sales Customer Service
  • Positive and Professional
  • Grammar
  • Order Processing
  • Microsoft Outlook
  • Critical Thinking
  • Multi-Task Management

Timeline

Central Supply Clerk
Encompass Health Rehabilitation Hospital
07.2022 - Current
Curbside Shopper
United Supermarkets
08.2017 - 07.2022
Backroom Associate
Sears
06.2016 - 07.2017
San Angelo State School
GED
South Plains College
GED
Frenship High School
High School Diploma
Anissa Cervantez