ANISSA CHARLES
Austin,TX
Summary
Experienced pharmacy technician adept at performing routine clerical and customer service duties in a fast-paced pharmacy. Skilled in locating items for customers, updating patient profiles, and managing medication stock. Recognized for exceptional customer service.
Overview
6
6
years of professional experience
2
2
Certification
Certification
- Pharmacy Technician Certification Board (PTCB): 30060004
- Texas State Board of Pharmacy (TSBP): 271988
Work History
Area Manager of Operations
Amazon Pharmacy
Austin, TX
01.2024 - Current
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Collaborated with other managers to develop plans for new initiatives and projects.
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
Learning Ambassador
Amazon Pharmacy
Austin, TX
01.2020 - 01.2024
- Provided coaching and mentorship programs for staff members.
- Monitored the progression of trainees through feedback from managers and supervisors.
- Collaborated with subject matter experts to ensure the accuracy of content being delivered to trainees.
- Adapted teaching methods according to the needs of individual learners or groups.
Certified Pharmacy Technician
Amazon Pharmacy
Austin, TX
01.2019 - 01.2024
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Adhered to all federal, state, and local laws governing the practice of pharmacy technicians.
- Checked expiration dates on drug products prior to dispensing them to customers.
Education
Pharmacy Program - Pharmacy Technology
Gray Job Corps
San Marcos, TX12.2017
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Operational Efficiency
- Workforce Planning
- Document flow coordination
- Standard Operating Procedures
- Preparing bulk medications
- FDA and HIPAA compliance
- Medication Dispensing
- Pharmacy operations
- Training and mentoring
- Troubleshooting malfunctioning equipment
- Staff Development
- Subject matter expertise
- New Hire Training
- Resource procurement
- Creative Problem-Solving
References
References available upon request.
Timeline
Area Manager of Operations
Amazon Pharmacy
01.2024 - Current
Learning Ambassador
Amazon Pharmacy
01.2020 - 01.2024
Certified Pharmacy Technician
Amazon Pharmacy
01.2019 - 01.2024
Pharmacy Program - Pharmacy Technology
Gray Job Corps
Some College (No Degree) -
Austin Community College