Anissa Clarke
Vero Beach,FL
Summary
Adept at fostering customer relationships and enhancing retention, my tenure at Instacart showcased my exceptional complaint handling and effective communication skills. I excelled in creating personalized experiences, evidenced by significantly boosting customer loyalty. My proactive approach and adeptness in both social media engagement and problem-solving underpin my ability to deliver superior customer service.
Overview
4
4
years of professional experience
Work History
Customer Service
Instacart
04.2021 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded proactively and positively to rapid change.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
HS -
Brentwood HS
Brentwood06.2000
Skills
- Complaint Handling
- Social Media
- Team Collaboration
- Customer Engagement
- Relationship Building
- Online chat and email
- Call center experience
- Shipment Tracking
- Customer Relationship Management
- Client Engagement
- Customer Retention
- Customer Needs Assessment
- Troubleshooting
- Returns processing
- Documentation and notes
- Inventory assistance
- Email management
- Research capabilities
- Customer outreach
- Customer queries
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving skills
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Computer Skills
- Understanding Customer Needs
- Customer service excellence
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Relations
- Data Entry
- Task Prioritization
- Product Knowledge
- Product and service knowledge
- Goal Setting
- Money handling abilities
- Issue and Complaint Resolution
- MS Office
- Written Communication
- Adaptability
Timeline
Customer Service
Instacart
04.2021 - Current
HS -
Brentwood HS