Anissa Conner
Philadelphia,PA
Summary
Knowledgeable dedicated and empathetic certified medical assistant with exceptional background over several years handling intensive clinical and medical office management environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Registered Medical Assistant
Jefferson Hospital
Philadelphia, PA
03.2015 - Current
- Utilizing electronic EMR systems such as Epic and Alscripts to Register, schedule and capture insurance data, and document clinical data for meaningful use; Jeff Chart training to register, capture and schedule Radiological appointments
- Clinical assisting of patients for Integrative, G.I, GYN, and Neurology departments: vital Signs, HX, documentation of medication, prescription management, phlebotomy, vaccinations, injections, POS testing, EKG, Body mass testing, auditory testing, visual field test, stress test, In Office clinical procedure sterile set ups with assisting. Medication management, train staff, stock rooms, order supplies, purge an kept inventory, coordinate roles.
- Medical office management: Call management, scheduled and verified appointments, pre-admission and consent forms. greeted patients, collect referrals, obtain prior authorizations; receive and reconcile copay collections, filing, charting, purging, records requests, and HIPPA Compliance; ordered supplies; train staff, purge an kept inventory, coordinate roles, Equipment compliance and maintenance logs.
- Research as assigned.
- Patient interviews and education.
- Completed and submitted clinical documentation in accordance with HIPPA and agency guidelines.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Demonstrated strong customer service skills while interacting with patients in person or over the telephone.
- Maintained a safe environment by adhering to safety protocols, when disposing of hazardous waste and stocking crash carts according to established guidelines.
Date Entry Medical Biller
Advanced Ambulance
Philadelphia, PA
08.2024 - 12.2024
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Reconciled codes against services rendered.
- Submitted claims to insurance companies.
Home Health Aid
Caring Seniors-e16/Sharing love home care-s19
Philadelphia
01.2014 - 01.2024
- Patient Care Advocate and coordinator: establish and maintain services
- Participated in developing and administering individualized care plans based on medical orders and assessments.
- Appointment management: Medical, and social
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Performed and monitored clinical tasks such as vital signs, temperature, pulse rate, blood pressure and blood sugar readings; Medication management: Distribution and ordering of refills.
- Cared for patients by assisting with personal hygiene tasks, completing basic household chores, errands, mobility assistance as well as directing patients with simple prescribed exercises/physical therapy routines.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recorded daily notes about client conditions, treatments provided and progress made.
Care Plan Coordinator
kbcals.inc
Philadelphia, PA
08.2022 - 08.2023
- Interview clients and Collect data
- Facilitate decision making process in regards to Healthcare products and services by developing and initiating critical questions based on info provided
- Research healthcare products and services such as CD 10 codes; Health insurance products, Providers, employer provided resources and public searches
- Education and educating as needed in accordance with role
- Working closely as a team to strategize, info share and implement decisions
Student/ Work Study
Community College of Philadelphia
Philadelphia
01.2010 - 11.2015
- Support the functions of the Financial Aid Administrator, office personnel, and students utilizing Banner,Excel, Powerpoint, self service portal as well as various office equipment.
Accounts Rec. Coord. 1
BDP International
Philadelphia
09.2014 - 03.2015
- Receive, deposit, and apply funds as detailed from POS system, USPS and online client service sites
- Utilizing DMS/APX, Galaxy Accounting –Smart Term and sharesites to Record, Batch, scan, index and balance daily transactions
ADMIN
PeopleShare
Philadelphia
05.2013 - 09.2014
- Navigated various internet platforms: for use of non-public information access, electronic records management, accounts receivable and web based programs; CIM (Calls In Motion), MS Outlook, HCO (Home Counseling Online), DARTS, Documentum, SIRS, Property Locator, Banner and share sites
- Reception duties to include answering of phones, client registration, education of services , scheduling of appointments, forwarding messages and the collection, scanning and indexing documents for review
- Utilized MS Word, Excel, and PowerPoint
Peer Activity Director
Community College of Philadelphia
Philadelphia
11.2012 - 05.2013
- Research Analysis and Data Formatting for Career Clusters
- Public speaking , powerpoint presenting and peer advising on career planning and course requirements
Medical Assistant
Gastrointestinal Specialists
Philadelphia, PA
08.2000 - 08.2009
- Clinical Assisting of In office G.I/Internal medicine patients as well as out patient G.I procedure patients: vital Signs, CC, H&P, HX, medication and prescription Management, EKG, venipuncture, injections, In office/out patient ambulatory non/sterile procedure set ups; out patient recovery room patient monitoring; Manage patient/physician communications; train staff, assign duties, order supplies, stock rooms, maintained logs to track inventory, vaccination and product for supply and expiration purposes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Processing of endoscopic equipment, and the cleaning of instruments
- Medical office management: Out patient/office visit patient registration, scheduling, payment and insurance processing; verifying, procure prior authorizations utilizing Medent and Navinet systems.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Patient Care Associate
Albert Einstein Hospital
Philadelphia, PA
01.1997 - 08.2000
- Assisted in wound, tracheostomy care and mobility
- Performed patient personal care: ROM therapy Phlebotomy, vitals, charting, EKG’s, Repositioning, Feedings, I&O, POC, and 1:1 patient safety monitoring
- Educated the patient and family and general clerical
- Communicated regularly with nursing staff regarding changes in patient condition or needs.
- Collected specimens from patients for laboratory testing purposes following proper safety protocols.
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
- Transported patients via wheelchair or stretcher to various locations throughout the facility as needed.
- Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
Education
Certification - CPR
American Red Cross
11.2023
Jefferson University
01.2017
A.A in Culture, Science and Technology, English, Chemistry, Anatomy and Physiology 1&2, Psychology, Sociology, Healthcare Law and Ethics, Medical Terminology, Human disease and treatment, Healthcare skills, Environmental conservation, Nutrition, Statistics, Reimbursement methods for healthcare -
Community College of Philadelphia
01.2016
Foundation, Critical Issues in youth work and Community/Family engagement -
Youth Work Proficiency Certificate
01.2013
Certification - Medical Assistant/Phlebotomist
National Allied Health Care Associates
11.2010
Medical Assistant/Medical Office Management Diploma, Clinical Assisting, Clerical Administrative, Cleaning of Endoscopic Equipment, Laboratory Diagnostics, EKG, Therapeutic Care -
Thompson Institute
01.1996
Skills
- Medical Office Management
- Care Plan Management
- Medical terminology proficiency
- Patient Care Coordination
- Phlebotomy
- Medical Billing
- Clinical Assisting
- Medical Terminology
- Admin
- Sterilization techniques
- Therapeutic procedures
- Conflict resolution abilities
- Direct Patient Care
- Human anatomy and physiology
- Inventory and supply management
- Diagnostic Procedures
- Infection control procedures
Certification
- NRCMA
- NRCPT
References
furnished upon request
Timeline
Date Entry Medical Biller
Advanced Ambulance
08.2024 - 12.2024
Care Plan Coordinator
kbcals.inc
08.2022 - 08.2023
Lead Registered Medical Assistant
Jefferson Hospital
03.2015 - Current
Accounts Rec. Coord. 1
BDP International
09.2014 - 03.2015
Home Health Aid
Caring Seniors-e16/Sharing love home care-s19
01.2014 - 01.2024
ADMIN
PeopleShare
05.2013 - 09.2014
Peer Activity Director
Community College of Philadelphia
11.2012 - 05.2013
Student/ Work Study
Community College of Philadelphia
01.2010 - 11.2015
Medical Assistant
Gastrointestinal Specialists
08.2000 - 08.2009
Patient Care Associate
Albert Einstein Hospital
01.1997 - 08.2000
Certification - CPR
American Red Cross
Jefferson University
A.A in Culture, Science and Technology, English, Chemistry, Anatomy and Physiology 1&2, Psychology, Sociology, Healthcare Law and Ethics, Medical Terminology, Human disease and treatment, Healthcare skills, Environmental conservation, Nutrition, Statistics, Reimbursement methods for healthcare -
Community College of Philadelphia
Foundation, Critical Issues in youth work and Community/Family engagement -
Youth Work Proficiency Certificate
Certification - Medical Assistant/Phlebotomist
National Allied Health Care Associates
Medical Assistant/Medical Office Management Diploma, Clinical Assisting, Clerical Administrative, Cleaning of Endoscopic Equipment, Laboratory Diagnostics, EKG, Therapeutic Care -
Thompson Institute