Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anissa Eveland

Crooksville,OH

Summary

Versatile and achievement-oriented professional with a background at IRONCLAD PLUMBING AND REMODELING, excelling in office management and customer service. Demonstrated expertise in organizational skills and conflict management, enhancing office efficiency and client satisfaction. Proven track record in staff management and payroll processing, fostering a positive and productive work environment.

Overview

4
4
years of professional experience

Work History

Office Manager

IRONCLAD PLUMBING AND REMODELING
07.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Property Manager

Premier Management
10.2023 - 10.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Bank Teller

Park National Bank
11.2023 - 07.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Customer Service Representative

Aetna, a CVS Health
10.2020 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

New Lexington High School
New Lexington, OH
05-2011

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Payroll processing
  • Bookkeeping
  • Staff management
  • Human resources
  • Conflict management
  • Data entry

Timeline

Office Manager

IRONCLAD PLUMBING AND REMODELING
07.2024 - Current

Bank Teller

Park National Bank
11.2023 - 07.2024

Property Manager

Premier Management
10.2023 - 10.2024

Customer Service Representative

Aetna, a CVS Health
10.2020 - 10.2023

High School Diploma -

New Lexington High School

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Anissa Eveland