I am a service-focused professional, reliable and friendly team player with a knack for building productive work relationships. I quickly learn and master new concepts and skills. I'm always looking forward to the next accomplishment I can make.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warranty Service Dispatch Supervisor
Atosa Catering Equipment, Inc.
Rockwall
06.2021 - 12.2024
Company Overview: Remote
Dispatch service work orders received daily to 3rd party service companies within the US
Update customers on their work order once dispatched and continue to get updates from the service company and customer until the unit is repaired
Find new service companies to service us
Resolve and respond to customer complaints received about warranty claims via phone or email in a timely manner
Follow up with technician after service has been completed to gather additional details about the unit and work required to repair it
Follow up with customers after their service has been completed to ensure satisfaction
Process invoices and paperwork for each completed service call
Worked with service manager to provide input on current customer service standards and processes
Established, promote, and maintain an excellent rapport and communication with all customers, coworkers, sales representatives, technicians, service contractors, and others
Managed the above responsibilities in the call center with a team of 15 employees
Produced and provided KPI reports on employees every day work results
Remote
Dog Sitter/Walker
Rover.com
Greenville, US
06.2019 - 12.2024
House sit clients home and pets while they are away
Stayed up to a week per booking
Provided play time, exercise, feedings, and even bathing with my clients animals
Assisted clients request for their home as needed as well
Watered plants, retrieved mail, etc
Animal visits, visited clients homes on a daily schedule best for their animals and provide play time, exercise, feedings, and even bathing with my clients animals
Animal board out to a week/sit clients dogs and/or cats at my home along with my own 2 dogs
Provided play time, exercise, feedings, and even bathing with my clients animals
Followed pet care instructions, dietary needs, and medication regimens.
Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
Inventory Control Manager
Lollicup USA, Inc.
Rockwall, US
11.2019 - 06.2021
Company Overview: Rockwall, TX
Inventory Control: Answering emails on inventory questions in a timely manner
Ensure that all merchandise counts were in order
Working on the investigation of discrepancies and keeping track of all inventory logs
Work closely with our WMS as well keeping the system up to date with inventory
Correct and established best inventory practices through out all departments
Worked with all damages/returns and claims- processing returns accordingly, repacking damaged product
Managing workflow and team of 8 employees
Evaluating performance and providing feedback
Helping to resolve department and employee issues
Create SOP based on new WMS system
Made sure all warehouse equipment was up to date with inspections and running properly
Would call in service techs with any equipment problems
Rockwall, TX
Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
Warehouse Associate
Staff Up
Rockwall
04.2019 - 11.2019
Receiving: Received containers, stacked and wrapped pallets, as well as put away product in designated locations using a Forklift
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Small Parcel shipping: Started the day off by delegating the workload, picked using electric pallet jacks, packed picked orders, and printed shipping labels
Worked safely around moving machinery.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Office admin: Billing/Fulfilling orders, answered emails, scanning and filling paperwork
Bartender
Old Chicago Pizza
Garland, US
09.2018 - 04.2019
Make cocktails, mixed drinks and beer for the servers in a timely manner
Serve food and other beverages to bar guest and cocktail tables
Consistency checking on guest, making sure everything is all right and making them feel welcome.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Fuzzy's Taco Shop
Rockwall, US
01.2018 - 02.2019
Company Overview: Rockwall, TX
Serve with excellent customer service the bar and cocktail serve 10 tables outside the bar
Prepare alcoholic drink orders for customers
Inventory for the bar and stock
Open and close the bar by prepping for the day and cleaning/organizing the bar when closing time
Rockwall, TX
Bartender Supervisor
Taqueria La Ventana
Greenville, US
04.2016 - 03.2018
As supervisor I made deposits, kept count of the safe, entered invoices.
Open and closed the restaurant
Cleaning, organizing, and preparing for shift or the next day
Served food, alcohol and non-alcoholic drinks to my guests in a timely manner
Maintained the restaurant and restaurant employees while in charge of shift
Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
Bartender/Staff Member
Brook Hollow Golf Club
Dallas, US
11.2014 - 03.2016
Working with Golf Club members, assisting them with all needs, questions, and concern in the admin office before our full time admin arrived to work
Taking food orders and serving food to private tables
Bartending large banquets such as weddings that are up to 600 guest
Bartend and served at Clubs private restaurants and pools.
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Customer Service Manager
SKATE SAFARI
Greenville, US
08.2011 - 09.2014
Company Overview: Greenville, TX
Opened and closed the store, which included counting cash drawers, making bank deposits, and doing paper work
Managed a team of 5 every shift
Assigned employees to the position that best fit their qualifications and gave tasks to get done during the shift along with their every day duties
Answered customers' question and addressed problems and complaints in person and via phone
Unloaded trucks and stocked shelves
Tended to any technician and maintenance problems and/or duties
Prepared food for customers
Made many great relationships with customers, children, and as a team member
Trained/coached young kids (4-8yrs) how to skate
Entertained with games during weekend parties
Greenville, TX
Education
Bachelor of Science - Applied Biological Sciences (Pre- Vet)
Arizona State University
Phoenix, AZ
05.2026
Associate's degree - Course Studies
Ashworth College
Greenville, TX
08.2019
GED -
Lone Oak High School
Lone Oak, TX
05.2015
Skills
Molecular biology
Microsoft Access
Organic chemistry
Laboratory experience
Biochemistry
Record keeping
Inventory Control
Farming
Pet Sitting
Lab safety
Animal Care
Biotechnology
Forklift Operator
Warehouse Management System
Dog training
Microsoft Office
Reach Truck
Certification
Forklift Certification
TABC Certification
Weapon free workplace with previous manager job.
Additional Information
Detailed-oriented, Strong communication skills, Organized, Excellent multi-tasker, Cash handling accuracy, Time management, Mathematical aptitude
Timeline
Warranty Service Dispatch Supervisor
Atosa Catering Equipment, Inc.
06.2021 - 12.2024
Inventory Control Manager
Lollicup USA, Inc.
11.2019 - 06.2021
Dog Sitter/Walker
Rover.com
06.2019 - 12.2024
Warehouse Associate
Staff Up
04.2019 - 11.2019
Bartender
Old Chicago Pizza
09.2018 - 04.2019
Bartender
Fuzzy's Taco Shop
01.2018 - 02.2019
Bartender Supervisor
Taqueria La Ventana
04.2016 - 03.2018
Bartender/Staff Member
Brook Hollow Golf Club
11.2014 - 03.2016
Customer Service Manager
SKATE SAFARI
08.2011 - 09.2014
Bachelor of Science - Applied Biological Sciences (Pre- Vet)
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