Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Anissa Flores

Greenville,TX

Summary

I am a service-focused professional, reliable and friendly team player with a knack for building productive work relationships. I quickly learn and master new concepts and skills. I'm always looking forward to the next accomplishment I can make.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Warranty Service Dispatch Supervisor

Atosa Catering Equipment, Inc.
Rockwall
06.2021 - 12.2024
  • Company Overview: Remote
  • Dispatch service work orders received daily to 3rd party service companies within the US
  • Update customers on their work order once dispatched and continue to get updates from the service company and customer until the unit is repaired
  • Find new service companies to service us
  • Resolve and respond to customer complaints received about warranty claims via phone or email in a timely manner
  • Follow up with technician after service has been completed to gather additional details about the unit and work required to repair it
  • Follow up with customers after their service has been completed to ensure satisfaction
  • Process invoices and paperwork for each completed service call
  • Worked with service manager to provide input on current customer service standards and processes
  • Established, promote, and maintain an excellent rapport and communication with all customers, coworkers, sales representatives, technicians, service contractors, and others
  • Managed the above responsibilities in the call center with a team of 15 employees
  • Produced and provided KPI reports on employees every day work results
  • Remote

Dog Sitter/Walker

Rover.com
Greenville, US
06.2019 - 12.2024
  • House sit clients home and pets while they are away
  • Stayed up to a week per booking
  • Provided play time, exercise, feedings, and even bathing with my clients animals
  • Assisted clients request for their home as needed as well
  • Watered plants, retrieved mail, etc
  • Animal visits, visited clients homes on a daily schedule best for their animals and provide play time, exercise, feedings, and even bathing with my clients animals
  • Animal board out to a week/sit clients dogs and/or cats at my home along with my own 2 dogs
  • Provided play time, exercise, feedings, and even bathing with my clients animals
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.

Inventory Control Manager

Lollicup USA, Inc.
Rockwall, US
11.2019 - 06.2021
  • Company Overview: Rockwall, TX
  • Inventory Control: Answering emails on inventory questions in a timely manner
  • Ensure that all merchandise counts were in order
  • Working on the investigation of discrepancies and keeping track of all inventory logs
  • Work closely with our WMS as well keeping the system up to date with inventory
  • Correct and established best inventory practices through out all departments
  • Worked with all damages/returns and claims- processing returns accordingly, repacking damaged product
  • Managing workflow and team of 8 employees
  • Evaluating performance and providing feedback
  • Helping to resolve department and employee issues
  • Create SOP based on new WMS system
  • Made sure all warehouse equipment was up to date with inspections and running properly
  • Would call in service techs with any equipment problems
  • Rockwall, TX
  • Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
  • Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
  • Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.

Warehouse Associate

Staff Up
Rockwall
04.2019 - 11.2019
  • Receiving: Received containers, stacked and wrapped pallets, as well as put away product in designated locations using a Forklift
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Small Parcel shipping: Started the day off by delegating the workload, picked using electric pallet jacks, packed picked orders, and printed shipping labels
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Office admin: Billing/Fulfilling orders, answered emails, scanning and filling paperwork

Bartender

Old Chicago Pizza
Garland, US
09.2018 - 04.2019
  • Make cocktails, mixed drinks and beer for the servers in a timely manner
  • Serve food and other beverages to bar guest and cocktail tables
  • Consistency checking on guest, making sure everything is all right and making them feel welcome.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender

Fuzzy's Taco Shop
Rockwall, US
01.2018 - 02.2019
  • Company Overview: Rockwall, TX
  • Serve with excellent customer service the bar and cocktail serve 10 tables outside the bar
  • Prepare alcoholic drink orders for customers
  • Inventory for the bar and stock
  • Open and close the bar by prepping for the day and cleaning/organizing the bar when closing time
  • Rockwall, TX

Bartender Supervisor

Taqueria La Ventana
Greenville, US
04.2016 - 03.2018
  • As supervisor I made deposits, kept count of the safe, entered invoices.
  • Open and closed the restaurant
  • Cleaning, organizing, and preparing for shift or the next day
  • Served food, alcohol and non-alcoholic drinks to my guests in a timely manner
  • Maintained the restaurant and restaurant employees while in charge of shift
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Resolved conflicts among team members quickly and professionally, fostering a positive work environment.

Bartender/Staff Member

Brook Hollow Golf Club
Dallas, US
11.2014 - 03.2016
  • Working with Golf Club members, assisting them with all needs, questions, and concern in the admin office before our full time admin arrived to work
  • Taking food orders and serving food to private tables
  • Bartending large banquets such as weddings that are up to 600 guest
  • Bartend and served at Clubs private restaurants and pools.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Customer Service Manager

SKATE SAFARI
Greenville, US
08.2011 - 09.2014
  • Company Overview: Greenville, TX
  • Opened and closed the store, which included counting cash drawers, making bank deposits, and doing paper work
  • Managed a team of 5 every shift
  • Assigned employees to the position that best fit their qualifications and gave tasks to get done during the shift along with their every day duties
  • Answered customers' question and addressed problems and complaints in person and via phone
  • Unloaded trucks and stocked shelves
  • Tended to any technician and maintenance problems and/or duties
  • Prepared food for customers
  • Made many great relationships with customers, children, and as a team member
  • Trained/coached young kids (4-8yrs) how to skate
  • Entertained with games during weekend parties
  • Greenville, TX

Education

Bachelor of Science - Applied Biological Sciences (Pre- Vet)

Arizona State University
Phoenix, AZ
05.2026

Associate's degree - Course Studies

Ashworth College
Greenville, TX
08.2019

GED -

Lone Oak High School
Lone Oak, TX
05.2015

Skills

  • Molecular biology
  • Microsoft Access
  • Organic chemistry
  • Laboratory experience
  • Biochemistry
  • Record keeping
  • Inventory Control
  • Farming
  • Pet Sitting
  • Lab safety
  • Animal Care
  • Biotechnology
  • Forklift Operator
  • Warehouse Management System
  • Dog training
  • Microsoft Office
  • Reach Truck

Certification

Forklift Certification

TABC Certification

Weapon free workplace with previous manager job.

Additional Information

Detailed-oriented, Strong communication skills, Organized, Excellent multi-tasker, Cash handling accuracy, Time management, Mathematical aptitude

Timeline

Warranty Service Dispatch Supervisor

Atosa Catering Equipment, Inc.
06.2021 - 12.2024

Inventory Control Manager

Lollicup USA, Inc.
11.2019 - 06.2021

Dog Sitter/Walker

Rover.com
06.2019 - 12.2024

Warehouse Associate

Staff Up
04.2019 - 11.2019

Bartender

Old Chicago Pizza
09.2018 - 04.2019

Bartender

Fuzzy's Taco Shop
01.2018 - 02.2019

Bartender Supervisor

Taqueria La Ventana
04.2016 - 03.2018

Bartender/Staff Member

Brook Hollow Golf Club
11.2014 - 03.2016

Customer Service Manager

SKATE SAFARI
08.2011 - 09.2014

Bachelor of Science - Applied Biological Sciences (Pre- Vet)

Arizona State University

Associate's degree - Course Studies

Ashworth College

GED -

Lone Oak High School
Anissa Flores
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