Hi, I’m
Anissa Harvey
Portland,United States
Summary
Self-motivated and dependable while achieving high performance with minimal supervision. Twenty years in the Hospitality Industry and Customer Service with management experience and exceptional people skills. Versed in Communication and Multi-tasking. Desires a challenging role in life. Experienced Customer Service skills bring years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
25
years of professional experience
Work History
Whole Food Market
Customer Service Supervisor
07.2022 - Current
Job overview
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Chens Dynasty
Bartender
01.2022 - 06.2022
Job overview
- Mixology and preparation of Cocktails, Beer, and Wine
- Bag food orders for delivery services and pick up
- Take food orders for in person dining in the restaurant and bar
- Sale and cash out Oregon Lottery tickets along with Oregon Lottery Poker machines tickets.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
The Crow Bar
Head Bartender
02.2013 - 07.2017
Job overview
- Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks, and garnishes
- Interviewed, hired, and trained all new bartenders, ensuring they were trained properly on all aspects of the job, including garnish preparation, sanitation, drink preparation and customer service
- Managed intoxicated guests and followed alcohol awareness procedures
- Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift
- Developed positive vendor relationships
- Performed general cashiering duties, such as authorizing payments and collecting on tabs
- Handled complaints and disputes from customers to ensure customer satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
Flower Temple Cafe
Co-Owner
12.2012 - 08.2015
Job overview
- Managed inventory to achieve targeted gross profit margin
- Analyzed costs and competitive retail strategy
- Suggested additional items and offered samples of weekly promotional items to increase store sales
- Provided high quality service.
Education
Portland Community CollegePortland, OR
Humanities
Skills
- Time management skills
- Results-oriented
- Organized
- People Skills
- Cash Management
- Excellent communication
- Quick learner
- Team worker
- Consistency
- Friendly
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Activities
Member, Small Business Association (2008 - present)
Timeline
Customer Service Supervisor
Whole Food Market
07.2022 - Current
Bartender
Chens Dynasty
01.2022 - 06.2022
Head Bartender
The Crow Bar
02.2013 - 07.2017
Co-Owner
Flower Temple Cafe
12.2012 - 08.2015
Portland Community College
Humanities