Anissa Herrera
VON ORMY,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
Work History
Personal Injury Protection Adjuster
USAA - P&C Auto Insurance
San Antonio, TX
07.2016 - Current
- Responsible for providing superior customer service by showing empathy, understanding each situation, understanding life events and delivering resolutions.
- Under minimal supervision, manages, investigates, evaluates, negotiates and adjusts simple to complex claims.
- Uses expert knowledge and resources to make executive claim decisions, with expert knowledge in Michigan and New York PIP.
- Lead several teams as a manager delegate in the absence of the team manager.
- Under minimal supervision, provided training, coaching and mentoring to new employees and peers.
- Earned title selection for multiple projects, to include leading catastrophe initiatives.
- Involvement in process improvement, project delivery, business analysis, operations and effectively communicating information across all levels, including the executive level.
- Knowledge of multiple technical software delivery methodologies.
- Developing knowledge in translating business requirements into functional specifications.
- Ability to analyze business requirements, identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
- Basic analytical and problem-solving skills with demonstrated ability to identify, analyze, synthesize issues and solutions/decision to drive decisions.
- Subject matter expert for Guidewire Claims Center to include Non-Injury, Theft and Fire and Injury experience
Store Manager
Torrid
San Antonio, TX
03.2013 - 08.2016
- Responsible for recruiting, interviewing, hiring and training all new employees.
- Created weekly work schedules for store personnel, ranging between 8-15 employees per store.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance, identified performance gaps for corrective action, delegating, setting priorities and goals.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement for store volume ranging between $1.5-$2 million per year.
Store Manager
Stride Rite
San Antonio, TX
08.2007 - 03.2016
- Responsible for recruiting, interviewing, hiring and training all new employees.
- Created weekly work schedules for store personnel, ranging between 8-15 employees per store.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance, identified performance gaps for corrective action, delegating, setting priorities and goals.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement for store volume ranging between $500,000.00 - $1,000,000.00 per year.
Education
Associate of Science - Business Administration
Northwest Vista College
San Antonio, TX06-2019
Bachelor of Arts - Finance
Texas A&M San Antonio University
San Antonio, TXSkills
- Advanced computer skills
- Team Building and Leadership
- Multitasking and Organization
- Outstanding communication skills
- Sales Strategies
- Problem-Solving
- Team Leadership
- Store operations oversight
Timeline
Personal Injury Protection Adjuster
USAA - P&C Auto Insurance
07.2016 - Current
Store Manager
Torrid
03.2013 - 08.2016
Store Manager
Stride Rite
08.2007 - 03.2016
Associate of Science - Business Administration
Northwest Vista College
Bachelor of Arts - Finance
Texas A&M San Antonio University