Anissa J. Espinoza
Richmond,CA
Summary
Creative, dedicated Pastry Baker with 10+ years of experience in fast-paced, high-volume commercial kitchens. Highly skilled in artisan pastries, seasonal menu development, and efficient production workflows. Proven ability to train teams, uphold strict quality standards, and deliver visually stunning baked goods under tight deadlines. Strong cross-functional experience in customer service, operations, and team leadership.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
State Farm Insurance
San Rafael, CA
06.2024 - Current
- Manage a high volume of inbound calls and route policyholders to appropriate departments.
- De-escalate and support frustrated/hostile customers with professionalism and empathy.
- Multitask between systems to update records, verify information, and support policy processing.
- Handle all billing related questions, payment processing, and issues.
- Set meetings between agent and policy holder either by phone,zoom, or in person.
- Assist in retrieving important documents before due dates.
- Gained experience in Sales Force.
Production Pastry Baker
Market Hall Foods
Berkeley, CA
10.2016 - 06.2024
- Opened and prepped the kitchen daily for large-scale pastry production (cakes, cookies, pies, breads).
- Supervised pastry preparation ensuring exceptional quality, consistency, and presentation.
- Trained new bakers and improved workflow efficiency and team collaboration.
- Implemented food safety procedures, maintaining zero violations.
- Designed and launched rotating seasonal pastry menus.
Head Morning Pastry Baker
Good Earth Natural Foods
Fairfax, CA
04.2013 - 10.2016
- Oversaw daily bakery operations, production timelines, inventory, and vendor relationships.
- Created custom decorative displays for retail and special events.
- Managed ingredient levels and reduced waste through accurate forecasting and cost control.
- Maintained a clean, organized kitchen and consistently met all health and safety standards.
Cashier / Stocking / Recovery
Dollar Tree
San Rafael, CA
02.2012 - 06.2014
- Balanced cash registers and handled customer transactions efficiently and accurately.
- Trained new associates and supported scheduling, opening, and closing procedures.
- Gained experience in POS systems, merchandising, loss prevention, and front-end supervision.
Education
Culinary Training - Pastry Focus
Le Cordon Bleu
Chicago, IL03.2010
High School Diploma - undefined
Morton High School
Berwyn, IL01.2010
Skills
- Advanced pastry & baking techniques (artisan breads, cakes, specialty desserts)
- Menu creation & seasonal recipe development
- High-volume production & time management
- Team leadership & staff training
- Food safety & sanitation compliance
- Inventory management & cost control
- Strong communication, adaptability, and problem-solving
Timeline
Customer Service Representative
State Farm Insurance
06.2024 - Current
Production Pastry Baker
Market Hall Foods
10.2016 - 06.2024
Head Morning Pastry Baker
Good Earth Natural Foods
04.2013 - 10.2016
Cashier / Stocking / Recovery
Dollar Tree
02.2012 - 06.2014
Culinary Training - Pastry Focus
Le Cordon Bleu
High School Diploma - undefined
Morton High School