A'nissa Miller
North Las Vegas,NV
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Pinnacle Community Service Patient In-home Care
North Las Vegas, NV
06.2024 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Call Agent
VRI Interviewing
Las Vegas, NV
10.2023 - 04.2024
- Provided customer service support for incoming calls and emails.
- Responded to customer complaints in a timely manner.
- Educated customers on product features and benefits.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Call Center Representative
SITEL Worldwide
Las Vegas, NV
08.2022 - 10.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Attended regular training sessions on updates and changes within the industry or organization.
Traffic Control Flagger
Walk This Way
Las Vegas, NV
01.2017 - 03.2018
- Directed traffic away from hazardous areas, using signs and hand signals.
- Monitored the flow of vehicles to ensure safe passage for pedestrians crossing streets or intersections.
- Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.
- Collaborated with other flaggers by using hand-held radios to disseminate traffic and safety information.
- Utilized hand signals, verbal communication and brightly colored signs to direct traffic around construction sites.
- Informed motorists about road closures, detours, and alternate routes.
Cashier
Big League Dreams Sports Parks
Las Vegas, NV
04.2011 - 01.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Rancho High School
Las Vegas, NV05-2012
Skills
- Problem-solving skills
- Answering questions
- Client Service
- Client documentation
- Client Support
- Behavior redirection
- Direct Patient Care
- Customer Service
- Cash Management
Custom
- I am very well rounded ,quick learning skills work well with others. I also have a positive attitude, communicate affectively, teachable multitask an always looking to improve
Timeline
Direct Support Professional
Pinnacle Community Service Patient In-home Care
06.2024 - Current
Call Agent
VRI Interviewing
10.2023 - 04.2024
Call Center Representative
SITEL Worldwide
08.2022 - 10.2023
Traffic Control Flagger
Walk This Way
01.2017 - 03.2018
Cashier
Big League Dreams Sports Parks
04.2011 - 01.2017
High School Diploma -
Rancho High School
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