Anissa Ortiz
Photography
Covina,CA
Summary
My flexible schedule and personable nature contribute to dynamic team environments and outstanding service delivery. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50+ pounds. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
3
3
years of professional experience
Work History
Stocker
Aldo Shoes
06.2024 - Current
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Performed inventory control, such as counting, and stocking merchandise.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Created and enforced detailed organization processes to increase quality and service standards.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Sales Associate
Black Magic Cakery
06.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
A Girl Scout
Girl Scouts of Greater Los Angeles
09.2011 - Current
- Implemented innovative teaching methods to engage scouts in learning about navigation, first aid, survival skills, and other essential topics.
- Promoted environmental awareness among scouts through educational workshops, clean-up initiatives, and sustainable practices.
- Strengthened community involvement by encouraging scouts to participate in volunteer opportunities and service projects.
- Facilitated effective communication between scouts, parents, volunteers, and staff to ensure a cohesive scouting experience for all involved parties.
- Enhanced scouting experience by staying updated with recent developments in the organization, participating in professional development trainings, and incorporating new ideas into troop activities.
- Inspired a lifelong love of learning through diverse experiences within various scouting programs, ultimately leading to well-rounded individuals with strong leadership skills.
- Raised funds for scouting programs by planning engaging fundraisers and obtaining sponsorships from local businesses.
- Developed strong leadership qualities in scouts through mentoring, coaching, and hands-on experience.
- Planned and executed local community service projects, fostering sense of civic responsibility among troop members.
- Enhanced public speaking skills among scouts by providing opportunities for presentation at troop meetings.
- Strengthened leadership skills in older scouts by delegating responsibilities for event planning and execution.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Utilized various coaching models and techniques to maximize client success.
Babysitter
Self Employed
06.2017 - 03.2023
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Education
High School Diploma -
The School of Art And Enterprise
375 Main Street - Pomona, CA 91766 05.2001 -
Skills
Heavy Lifting
Price Checking
Stock Rotation
Willing to Learn
Customer Service
Friendly and Personable
Flexible Schedule
Energetic and Outgoing
Positive Attitude
Problem-Solving
Quick Learner
Time Management
Timeline
Stocker
Aldo Shoes
06.2024 - Current
Sales Associate
Black Magic Cakery
06.2024 - Current
Babysitter
Self Employed
06.2017 - 03.2023
A Girl Scout
Girl Scouts of Greater Los Angeles
09.2011 - Current
High School Diploma -
The School of Art And Enterprise
05.2001 -