Anissa Ramdial
Kissimmee
Summary
Developed strong administrative and communication skills in fast-paced medical environment, seeking to transition into new field. Experienced in managing patient interactions and maintaining accurate records while ensuring confidentiality. Equipped to bring high level of efficiency and attention to detail to any role in dynamic setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Diabetes Institute Engagement Specialist
Advent Health Orlando
03.2021 - Current
- Proactively contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients
- Meet department standard when obtaining pre-authorizations from third-party payers in accordance with payer requirements
- Maintain close working relationship with clinical partners and physician offices to resolve issues with obtaining pre-authorizations. Conducts diligent follow-up on missing or incomplete pre-authorizations with third-party payers to minimize authorization related denials through phone calls, emails, faxes, and payer websites, updating documentation as needed
- Thoroughly documents all conversations with patients and insurance representatives - including payer decisions, collection attempts, and payment plan arrangements
- Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required
- Calculates patients’ co-pays, deductibles, and co-insurance. Provides personalized estimates of patient financial responsibility based on their insurance coverage or eligibility for outpatient services
- Answer telephone calls in a timely manner, take inbound and outbound calls.
- Schedule patient appropriately based off diagnosis code for diabetes or nutritionist
- Support hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Patient Registrar PRN
HCA Poinciana Hospital
02.2023 - Current
- Interview patients at workstation or at bedside to obtain all necessary account information. Bedside registration performed utilizing carts/computers on wheels
- Provide exemplary customer service
- Understand/explain policies regarding services, pricing, insurance billing, and payment of account
- Verify all insurance and obtain pre-certification/authorization
- Process patient admissions according to order tracker from ER providers
- Meet/exceed performance expectations and complete work within the required timeframe in the ED Department
- Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and demographical information with insurance and financial information
- Assign Insurance Plans (I-Plans) accurately.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Diabetes & Endocrinology Medical Receptionist
Advent Health (AHMG)
03.2020 - 03.2021
- Exploits critical thinking and prioritization skills to receive, process and distribute correspondence
- Answers non-clinical questions for patients, schedule appointments in appropriate time slots following scheduling policies and procedures, assist with printing out lab orders and mailing out hardcopy's to patients address on file
- Make sure to collect any outstanding balances and co-pays for visits
- Assist with Phressia such as sending text messages, updating copayments, importing, and exporting stated ID or picture ID and insurance cards
- Verifying medical insurances are updated upon check-in patients
- Reviewing new patient registration and entering patient information into Athena system
Float Medical Receptionist
Advent Health Medical Group
12.2019 - 03.2020
- Traveled to different offices, as needed
- Utilizes critical thinking and prioritization skills to receive, process and distribute correspondence
- Demonstrates care for one another by working all areas, open to change, sensitive to department needs, effectively participates in conflict resolution/problem solving
- Welcomes patients, accurately updates, and verifies patient demographics
- Maintains practice operational flow by communicating patients’ status to appropriate team members
- Requests co-pay and outstanding balances on patient account at time of check-in
- Accurately documents appropriate information within the designated office system to maintain accurate records
- Facilitated smooth check-in and check-out process, ensuring all necessary paperwork was completed promptly.
Education
Diploma -
Liberty High School
05.2014
Tech Certificates -
Professional And Technical High School
05.2013
Skills
- Completes tasks in a timely manner
- Complies with attendance regulations
- Uses good judgment while making decisions
- Professionalism and ethics
- Documentation accuracy
- Organizational growth
- HIPAA compliance
- Compassionate care
Accomplishments
- Completion of Motivational Interviewing Introductory Training
- Completion of Service Line Expert through effectively helping with EPIC Hospital system
- Leadership Journey for Aspiring Leaders with Advent Health
Certification
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office
- Information Technologist
Timeline
Patient Registrar PRN
HCA Poinciana Hospital
02.2023 - Current
Diabetes Institute Engagement Specialist
Advent Health Orlando
03.2021 - Current
Diabetes & Endocrinology Medical Receptionist
Advent Health (AHMG)
03.2020 - 03.2021
Float Medical Receptionist
Advent Health Medical Group
12.2019 - 03.2020
- Certified Receptionist (CR) - The Front Desk Office Certification Program.
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office
- Information Technologist
Diploma -
Liberty High School
Tech Certificates -
Professional And Technical High School
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