ANISSA ROMERO
Fillmore,USA
Summary
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments. Experienced with managing comprehensive care plans tailored to individual patient needs. Track record of effectively advocating for patient needs and ensuring delivery of timely services.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
Community Memorial Health System
02.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Played key role in integration of new electronic health record system, focusing on referral management module.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Maintained accurate documentation of patient information, assessments, interventions, and progress in electronic medical records.
BILLING/ASSISTANT MANAGER
AA Tech Roadside Solutions
10.2020 - 10.2023
- Billing- complete an average of 20 jobs per day while working with 4 major tow truck contractors (Agero, Swoop, Quest, Pinnacle) on 4 separate applications to ensure 0 discrepancies with AA Tech solutions pay and customers correct service charge.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Checked payroll, commissions and other accounting disbursements for accuracy and compliance.
- Payment process- Calculated rate of each individual tow and roadside assistance job to coincide with appropriate charge while maintaining records for a minimum of 2 years.
- Developed strategic plans for day-to-day financial operations.
- Lead assistant manager- Advises and corrects working hours and shifts with owner of AA Tech Solutions to maintain safety standards throughout the company.
- Employee meeting coordinator- Creates and completes monthly meetings to ensure the owner and employees meet requirements with daily operations and stay up to date with DOT compliance.
PRE-REGISTRATION/GREETER
Magnolia Family Medicine Clinic
06.2016 - 04.2017
- Remained knowledgeable about health insurance and other third-party payment programs to ensure of appointment being covered.
- Checked patient insurance, demographic, and health history to keep information current.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
KEY HOLDER/ASSISTANT MANAGER
Icing By Claire's
03.2012 - 12.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Fillmore Senior High School
Fillmore, CA06.2011
Skills
- Medical terminology
- Patient scheduling
- HIPAA regulations
- Pre-authorizations
- Insurance verification
- Administrative Support
- Creative Solutions
- Healthcare systems
- Electronic patient charts
- Insurance precertification processes
- Referral tracking
- MS office expertise
- Epic systems
- Attention to detail
- Patient Care
LANGUAGES
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Community Memorial Health System
02.2024 - Current
BILLING/ASSISTANT MANAGER
AA Tech Roadside Solutions
10.2020 - 10.2023
PRE-REGISTRATION/GREETER
Magnolia Family Medicine Clinic
06.2016 - 04.2017
KEY HOLDER/ASSISTANT MANAGER
Icing By Claire's
03.2012 - 12.2012
High School Diploma -
Fillmore Senior High School
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