Anissa Sams

• Trained team members in successful strategies to meet operational and sales targets.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Responsible for getting students picked up and dropped at respected schools and returning then safely home.

• Kept employees operating productively and working on task to meet business and customer needs.
• Trained and mentored new employees to maximize team performance.
• Excelled in every store position and regularly backed up front-line staff.
• Exercised composure under pressure and in escalated customer service scenarios.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Rotated merchandise and displays to feature new products and promotions.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Inspected, checked and monitored baking products and supplies to guarantee freshness.
• Supervised baking and general production to drive sales and monitor overhead expenses.
• Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
• Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
• Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
• Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
• Maintained cleanliness and hygiene in bakery premises.
• Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
• Managed all baking operations professionally and handled all problems confidently.
• Maintained and controlled inventory of baked goods.
• Guaranteed all baked goods were cooked according to customers tastes and needs.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.