Anissa Smith
Riverside,CA
Summary
Dynamic guest services professional with a proven track record at Embassy Suites Hilton Arcadia Pasadena. Expert in enhancing guest satisfaction through exceptional communication and problem-solving skills. Proficient in property management systems, I effectively coordinated with teams to elevate service standards, contributing to improved hotel ratings and a welcoming atmosphere for all guests.
Overview
9
9
years of professional experience
Work History
Guest Services Receptionist
Embassy Suites Hilton Arcadia Pasadena
05.2021 - 03.2025
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Responded to inquiries and resolved issues promptly, maintaining high service standards.
- Coordinated with housekeeping and maintenance teams to address guest requests effectively.
- Maintained accurate records of guest information and transactions using hotel management software.
- Assisted in organizing special events and activities for guests, promoting engagement and enjoyment.
- Provided information on local attractions, dining options, and transportation services to enhance guest experience.
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
Housekeeping Aide
Bellagio Hotel &Casino
08.2016 - 12.2019
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation protocols.
- Trained new staff on efficient housekeeping techniques and equipment usage.
- Implemented process improvements that enhanced workflow efficiency in cleaning tasks.
- Conducted regular inspections of facilities to maintain high cleanliness standards.
- Coordinated inventory management for cleaning supplies, optimizing stock levels and reducing waste.
- Collaborated with management to establish best practices for housekeeping operations, promoting a positive work environment.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Reduced complaints by addressing guest concerns promptly and professionally.
Education
Medical Science
Valley Career College
Colton, CA05.2020
Skills
- Patience and tolerance
- Upselling services
- Guest relations
- Property management systems
- Foreign language skills
- Complaint handling
- Basic accounting
- Administrative tasks
- Housekeeping coordination
- Cash handling experience
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
- Attention to detail
- Time management
- Front desk operations
Excellent communication
Timeline
Guest Services Receptionist
Embassy Suites Hilton Arcadia Pasadena
05.2021 - 03.2025
Housekeeping Aide
Bellagio Hotel &Casino
08.2016 - 12.2019
Medical Science
Valley Career College
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