Anissa Strong
telford,Tennessee
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
DialAmerica
Grey, Tennessee
09.2023 - 02.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed positive relationships with customers through friendly interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
ATM & DEBT FRAUD
ACT FOR BANK OF AMERICA
BOONES CREEK, Tennessee
04.2019 - 03.2023
- Monitored ATM transactions to ensure accuracy and compliance with policies and procedures.
- Worked closely with other departments such as IT, Risk Management, Security, as needed.
- Resolved customer complaints related to the use of ATMs in a timely manner.
- Investigated potential fraud cases involving the misuse of an ATM machine.
- Monitored customer feedback from surveys and acted upon it accordingly.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
JENKINS INDEPENDANT HIGH SCHOOL
JENKINS KENTUCKY06-1986
Skills
- Scheduling
- Account updating
- Complaint resolution
- Inbound and outbound calling
- Exchange coordination
- Courteous demeanor
- Call center experience
- Active listening
- Multitasking and organization
Timeline
Customer Service Representative
DialAmerica
09.2023 - 02.2024
ATM & DEBT FRAUD
ACT FOR BANK OF AMERICA
04.2019 - 03.2023
High School Diploma -
JENKINS INDEPENDANT HIGH SCHOOL
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