Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Anissa Traki

New York

Summary

Dynamic office manager with a proven track record at T2 Funding Corp, excelling in budget planning and performance tracking. Recognized for enhancing customer relations and implementing efficient office systems, resulting in improved operational efficiency. Adept at complex problem solving and team leadership, fostering a collaborative environment that drives success.

Overview

25
25
years of professional experience

Work History

Processor/Office Manager

T2 Funding Corp
Mount Sinai
04.2022 - 03.2023
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Technical Recruiter

Data Industries
New York
02.2002 - 07.2022
  • Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
  • Used job boards, internet tools and career fairs to source both passive and active candidates.
  • Created job ads and wrote job descriptions.
  • Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
  • Collaborated with internal and external clients to understand hiring needs and goals.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Contacted job applicants to inform of application status.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Hired employees and processed hiring-related paperwork.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Analyzed employment-related data and prepared reports.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Conducted exit interviews and completed employment termination paperwork.
  • Prepared or maintained employment records using human resources management system software.
  • Administered employee benefit plans.
  • Scheduled or conducted new employee orientations.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Addressed harassment allegations, work complaints or other employee concerns.

Assistant Teacher Elementary School

Professor Toto
NEW YORK
09.2010 - 06.2016
  • Provided individualized instruction to students who needed additional assistance.
  • Collaborated with other staff members to ensure student success.
  • Attended faculty meetings as requested by the lead teacher.
  • Assisted in planning field trips and special events such as assemblies or performances.
  • Collaborated with other staff members to develop strategies for improving student performance.
  • Facilitated communication between families and school personnel about issues relating to students' academic progress.
  • Assessed student progress through observation, testing, and feedback from teachers.
  • Provided one-on-one help to struggling students during study hall sessions.
  • Utilized technology such as computers, projectors, iPads. to enhance lessons.
  • Evaluated student work using established criteria.
  • Maintained accurate records of student attendance and grades.
  • Helped maintain a safe and orderly learning environment.
  • Promoted a cooperative learning environment that encourages collaboration among students.
  • Assisted in developing IEPs for special education students as needed.
  • Supervised small group activities.
  • Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
  • Supported student-led discussions and presentations.
  • Encouraged positive behavior with rewards and incentives.
  • Prepared reports on student performance for administrators.
  • Participated in professional development workshops related to teaching strategies.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Organized instructional materials, bulletin boards, displays, and demonstrations.
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Created calm and disciplined classroom environment to improve student focus.
  • Protected confidential information related to staff and families.
  • Maintained safe, educational environment for students during learning and free play time.
  • Implemented lesson plans for students with varying learning styles.

Private Tutor

Self Employed
New York
06.2010 - 03.2015
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Met with students to clarify and review concepts taught in class and solve specific problems.
  • Worked closely with students to help develop math and essay writing skills.
  • Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
  • Utilized listening and questioning strategies to diagnose student needs and monitor progress.
  • Conducted study exercises to help student pass class exam or improve scores on standardized tests.
  • Created and implemented individual lesson plans based on student learning styles.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Designed comfortable tutoring environment conducive to learning.
  • Utilized positive reinforcement techniques to encourage and motivate students.
  • Traveled to student's home or to another place of student's choice to conduct tutoring sessions.
  • Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
  • Prepared students for standardized tests, ACT exams and advanced course placements.
  • Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
  • Coached tutees in study skills, note-taking, organization and time management.

Manager's Assistant

La Boite En Bois Restaurant
New York
05.2008 - 01.2011
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Produced detailed documentation to outline potential worker issues.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained goals and expectations required of trainees.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Distributed food to service staff for prompt delivery to customers.

Receptionist

Michelle Habbe' Real Estate
New York
04.2000 - 05.2010
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Screened visitors and calls to minimize disruption for office personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments and meetings for management team.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served as company concierge to employees requiring assistance help with travel arrangements.

Manager

Eco Restaurant
New York
01.1998 - 01.2002
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Bachelor of Science - Counseling Psychology

Brooklyn College Academy
Brooklyn, NY
12.2023

Associate of Science - Law (Pre-Law)

Universite La Sorbonne
Paris, France
06.2000

Skills

  • CRM and office management software
  • Budget planning
  • Performance tracking
  • Complex problem solving
  • Cost control
  • Administration and reporting
  • Team building
  • Scheduling and coordination
  • Documentation and reporting
  • Project planning
  • Verbal and written communication
  • Data entry
  • Problem resolution
  • Event coordination
  • Customer relations
  • Team leadership

Languages

Education and Training

other,other

Timeline

Processor/Office Manager

T2 Funding Corp
04.2022 - 03.2023

Assistant Teacher Elementary School

Professor Toto
09.2010 - 06.2016

Private Tutor

Self Employed
06.2010 - 03.2015

Manager's Assistant

La Boite En Bois Restaurant
05.2008 - 01.2011

Technical Recruiter

Data Industries
02.2002 - 07.2022

Receptionist

Michelle Habbe' Real Estate
04.2000 - 05.2010

Manager

Eco Restaurant
01.1998 - 01.2002

Bachelor of Science - Counseling Psychology

Brooklyn College Academy

Associate of Science - Law (Pre-Law)

Universite La Sorbonne

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