Anissa Turner
Austin,TX
Overview
29
29
years of professional experience
Work History
Healthcare Customer Service Representative
Akumin
02.2022 - Current
- 20 years of providing Excellent Customer Service
- Enhanced patient satisfaction 80%
- De-escalate tense situations while maintaining calmness.
- Maintained accurate patient records
- Performed patient scheduling and administrative duties.
- Reviewed Detailed reports and record-keeping
- Analyze reports and maintain appointment calendar.
- Obtained Open Records/Authorization request
Financial Services Representative
Ascension Seton
09.2011 - 02.2022
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Managed client financial portfolios to minimize risks
- Coordinated efforts between multiple departments.
- Collaborated with internal and external cross-functional teams.
- Facilitate weekly meetings to resolve account ledgers, saving millions.
- Process 30 Customer Service Request for financial assistance.
- Review incoming mail, generate memos, update calendar, and file documents.
Property Manager
HUD/Affordable/Student Housing
01.2000 - 08.2011
- Handled tenant complaints promptly and appropriately.
- Oversee repairs and other support services on-site.
- Maintained positive landlord-tenant relationships for over 300 residents.
- Ensure clear communication and prompt resolution of any disputes.
- Completed final move-out inspections, and walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement, and proactively addressing potential safety hazards.
- Answer phones and handle receptionist duties.
- Perform Payroll duties
- Completed Reconciliation Reports
Customer Service Representative
National Western Life Insurance
08.1995 - 12.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts for over 500 residents.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
No Degree - Liberal Arts And General Studies
Austin Community College
Austin, TX08.2026
Skills
- Analytical Thinking & Multi-tasking
- Appointment Scheduling
- Critical Thinking & Conflict Resolution
- 20 Years of Exceptional Customer Service
- Data entry proficiency
- Problem-solving abilities
- Active Listening
- Paperwork Processing Request
Timeline
Healthcare Customer Service Representative
Akumin
02.2022 - Current
Financial Services Representative
Ascension Seton
09.2011 - 02.2022
Property Manager
HUD/Affordable/Student Housing
01.2000 - 08.2011
Customer Service Representative
National Western Life Insurance
08.1995 - 12.1999
No Degree - Liberal Arts And General Studies
Austin Community College