Anissa Turner
Austin,TX
Summary
Experienced healthcare professional with 20+ years of success in account management, revenue cycle operations, and client relationship development. Proven track record of driving revenue growth and service utilization by forging trusted partnerships with physicians, radiology providers, and hospital executives. Recognized for consultative communication, workflow optimization, and strategic problem-solving that deliver measurable business outcomes. Skilled in charge capture, CDM maintenance, payer compliance, denial prevention, claims management, and reimbursement optimization. Strong knowledge of HIPAA, Medicare/Medicaid regulations, EHR systems (Cerner, TPX), and medical necessity documentation.
Overview
30
30
years of professional experience
Work History
Healthcare Customer Service Representative
Austin Cyberknife
02.2022 - Current
- Act as primary liaison for patients, referring physicians, and hospital staff, ensuring accurate scheduling and seamless coordination of radiology services.
- Enhanced patient satisfaction by 80% through consultative communication, issue resolution, and service excellence.
- Supported business development initiatives by engaging with prospective clients, facilitating inbound referrals, and promoting radiology services.
- Obtained prior authorizations for radiation therapy and imaging patients, ensuring compliance with payer requirements and reducing claim denials.
- Partnered with cross-functional teams (clinical, billing, and scheduling) to streamline workflows, improve throughput, and increase service utilization.
- Maintained compliance with radiology documentation, medical records, and open records requests to meet HIPAA and organizational standards.
- Facilitated marketing initiatives and analyzed possible strategies in cross-marketing.
- JV Practice between Ascension Health, Physician Practice and Management Service Practice
- Coordinated appointment scheduling, ensuring efficient use of resources and optimal patient flow.
- Delivered exceptional customer service, addressing patient inquiries and concerns promptly.
Financial Services Representative
Ascension Seton
09.2011 - 02.2022
- Managed patient financial portfolios, resolving billing and insurance issues to support patient access to diagnostic imaging and surgical treatment services utilizing TPX and Cerner to conduct thorough research of account ledgers.
- Processed an average of 30 financial assistance service requests per day while maintaining high accuracy and compliance for Medicare, Medicaid, MAP, and Financial Assistance.
- Participated in weekly meetings to reconcile high-dollar accounts, while identifying cost-saving opportunities by obtaining insurance approvals, and improving revenue cycle efficiency.
- Strengthened patient relationships through personalized financial counseling and transparent communication, improving satisfaction and retention by advocating for the patient and the hospital.
- Ascension Health
- Provided expert guidance on financial products, enhancing client understanding and satisfaction.
- Streamlined account management processes to enhance efficiency and accuracy of transactions.
- Review and analyze hospital charges to ensure accurate billing with TPX and Cerner to prevent charge discrepancies.
- Collaborate with clinical departments, coders, billing teams to resolve charge related issues and improve processes.
- Facilitated client account management, ensuring accuracy and compliance with financial regulations.
Property Manager Office Administrator
HUD/Affordable/Student Housing/Commercial
01.2000 - 08.2011
- Oversaw operations for 300+ residential units, managing financial reporting, dispute resolution, and compliance documentation to ensure regulatory adherence and operational efficiency.
- Directed property inspections, vendor negotiations, and budget oversight, maintaining service quality while optimizing cost control.
- Strengthened tenant relationships through consultative support and prompt conflict resolution, contributing to high retention and satisfaction.
- Conducted detailed inspections and coordinated make-ready processes, ensuring timely occupancy and adherence to budget constraints.
- Saved $50,000 in expenditures through strategic retention efforts and operational improvements.
- Achieved and sustained 100% occupancy through data-driven marketing strategies and performance analysis.
- Ensured full compliance with HUD regulations and local housing laws, integrating policy knowledge into daily operations.
- Analyzed financial reports to monitor budget adherence, identify trends, and support strategic decision-making.
- Trained and mentored staff in operational best practices, enhancing team performance and compliance awareness.
- Streamlined maintenance coordination, improving service delivery and resident satisfaction.
Customer Service Representative
National Western Life Insurance
08.1995 - 12.1999
- Delivered high-level customer service by resolving policyholder inquiries and updating account information with precision and professionalism, ensuring data integrity across systems.
- Processed payroll and prepared reconciliation reports, maintaining strict compliance with internal financial standards and regulatory guidelines.
Increased customer loyalty through empathetic communication and proactive issue resolution, contributing to improved retention and satisfaction metrics.
- Managed policy updates and claims processing for a national insurance provider, ensuring accuracy, timeliness, and adherence to company and industry compliance standards.
Supported financial operations by analyzing discrepancies, validating transactions, and contributing to process improvements that enhanced reporting accuracy.
Education
Liberal Arts - Business Administration
Austin Community College
Austin, TX01.2027
Skills
- Revenue Cycle Management, Charge Capture, CDM Maintenance, Prior Authorizations, Denial Prevention, Claims Management, Reimbursement Optimization, Payer Compliance, Financial Counseling, HIPAA Compliance, Medicare / Medicaid, EHR Systems (Cerner, TPX), Medical Necessity, Patient Access, Regulatory Compliance, Cross-functional Collaboration, Workflow Optimization, Change Leadership, Communication, Employee & Team Training, Service Integration, Strategic Alliance, Process/Efficiency Improvement, Talent Management, Partnership Development, Problem Solving, Strategy Formulation, Health Initiatives Creation
- Medical terminology
- Claims processing
- Medical billing
- Empathy and patience
- Insurance claims follow-up
Timeline
Healthcare Customer Service Representative
Austin Cyberknife
02.2022 - Current
Financial Services Representative
Ascension Seton
09.2011 - 02.2022
Property Manager Office Administrator
HUD/Affordable/Student Housing/Commercial
01.2000 - 08.2011
Customer Service Representative
National Western Life Insurance
08.1995 - 12.1999
Liberal Arts - Business Administration
Austin Community College