Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANISSA URIBE

Pasadena,CA

Summary

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

12
12
years of professional experience

Work History

Sales Associate

Vuori
04.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Bella Canvas
10.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Met customer call guidelines for service levels, handle time and productivity.

CUSTOMER SERVICE REPRESENTATIVE

Beauty Creations, Bebella
05.2022 - 07.2024
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new style offerings.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

STAY AT HOME MOTHER

04.2020 - 02.2022

CUSTOMER SERVICE REPRESENTATIVE

Clothing Illustrated; Lovestitch
08.2016 - 04.2020
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new style offerings.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

RECEPTIONIST

MGM Apparel
01.2014 - 06.2016
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Maintained building security by monitoring logbook and issuing visitor badges.

Education

BS - Business Administration

California State University - Los Angeles
Los Angeles, CA

Associate of Science - business administration

East Los Angeles College
Monterey Park, CA

Skills

  • Attended meetings with Production and Technical Designers to better understand the project requirements
  • Skilled in EDI
  • Production monitoring
  • Order fulfillment
  • Credit card processing
  • MS Office proficiency
  • Warehousing functions
  • Shipping procedures understanding
  • Data entry
  • Product knowledge and passion, garment testing and standards knowledge
  • Demonstrated ability of high attention to detail and precision
  • Basic knowledge of inventory flow and control
  • Teamwork
  • Problem-solving
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Vuori
04.2025 - Current

Customer Service Representative

Bella Canvas
10.2024 - 01.2025

CUSTOMER SERVICE REPRESENTATIVE

Beauty Creations, Bebella
05.2022 - 07.2024

STAY AT HOME MOTHER

04.2020 - 02.2022

CUSTOMER SERVICE REPRESENTATIVE

Clothing Illustrated; Lovestitch
08.2016 - 04.2020

RECEPTIONIST

MGM Apparel
01.2014 - 06.2016

BS - Business Administration

California State University - Los Angeles

Associate of Science - business administration

East Los Angeles College

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